Sandy Springs Toyota Service Dept

08/05/08

Starts out fine but ends up feeling like any other service dept - shady

by yangp at Citysearch

I'm actually here at the service waiting area now, using their free wireless internet - and I've been here since 7:45 am (it's 12:30pm right now). I'm about to pay $590 for services, including a $240 mass airflow issue that they supposedly fixed 2 years ago. Over the past two years, I've tried to stick to them, on recommendations from my friend, but naturally my gut feeling has pretty much won out while I've been sitting here. In the past few hours I've witnessed "fuel injection cleaning, throttle body service, intake carbon buildup" repairs being offered to two different people and spoken very quickly, as if it's just technical jargon that you should just say "yes" to. Far more likely that this is a less common service that is pushed on people to make them pay more (Google tells me yes). I tried to sidestep that by mentioning what I thought the problem was (mass airflow sensor), and I'm still probably being ripped off. My guess is that 75% of what they want you to do is probably a good idea, and the other 25% are just marginal things that should be done far less frequently than they are telling you.

So yeah, I know it's tough, but keep looking for a 100% reputable place...

• Pros: Nice waiting room and amenities
• Cons: I just wish they didn't cost $600.