Sandy Springs Toyota Service Dept

11/27/09

Poor customer service practices

by CarMan at Citysearch

Spoke with Moses on the phone and he said they had the base model I was looking for. (I already knew from their website that they did not, but thought perhaps they had a new shipment come in.) When I arrived, I looked around the lot and didn't see any of the base vehicle I was looking for. Finally Moses shows up and brings me a vehicle equipped with $2500 worth of options I did not want. Then offered me a ridiculous amount for my trade. He wanted my trade plus $15,000.00 and wouldn't negotiate. I ended up going to a Toyota dealership across town and got an even more expensively equipped car for my trade plus $7000.00 OUT THE DOOR!!! Stay away from Sandy Springs Toyota unless you have money burning a hole in your pocket!!

• Pros: Had plenty of expensive cars
• Cons: Poor business practice and no negotiations!

11/18/09

They Suck !!!

by S Roth at Citysearch

2 long a story to tell.

Bought one New car from them. Had Big prblem a few days later and They wouldnt take back the car.

11/13/09

Dont Buy a car Here

by brddd at Citysearch

Wanted to buy 4 runner from my sales guy fabian spoke with him about a 4runner the day before my appmt.He asured me about the price and features on the 4runner.Well when I came in not only was the vehicle a different price but it did not have the features I was told it had.My salesperson fabian then looked at me with a stupid grin an said ok I lied just to get you to come in thats what I'm trained to do.So of course Ithen stormed out and went to nearby World Toyota and purchased preowned 4 runner.

• Pros: Liars
• Cons: Con artist

10/19/09

Dishonest sales

by 94889 at Citysearch

we were ready to pay cash for a prius this weekend and had done our homework. The salesman we had an appointment with was very late. After ironing out details we went home, then finalized the price on phone the next day, with all the minute details. He said the paperwork was being drawn up, to come buy our new car, but when we arrived he said the car was gone. That is typical in the business perhaps, but his treatment was anything but: he tried to get us to buy cars that were 2K more and refused to honor the initial agreement. Still, what was most disconcerting was his extreme aggression towards us. He was aloof, rude and extremely unprofessional.I'm happy to say we marched right over to World Toyota, found a respectful and straightforward salesperson, and now are happy owners of a prius. I would never treat customers the way they do. Also, expect to wait!!!!

• Pros: big, lots of cars
• Cons: terrible services, bait and switch sales

09/11/09

Service department will mislead you

by willow73 at Citysearch

I moved to Atlanta in 2008. I have a 2007 Camry. In January of 2009 I took my car in for an oil change. I was told that my tires needed to be replaced. Now, I had only about 23,000 miles on my car. One of the tires did, in fact, have a "bubble" on it but I was told that all four tires needed to be replaced because it was cold...blah blah blah. I was pressured into this by the service department and ended up paying $600.00 when I went in for an oil change. I went back for another oil change several months later and was told it was time for my 30,000 mile tune up. If I wanted to keep it under warranty I needed to get this done. To the tune of another $500.00. My car is 2 years old and I've already spent $1,100.00 on it. Every time I've gone in they have "suggested" other work that needs to be done on my car. BEWARE!!!

07/30/09

They are the liars!

by fbois at Citysearch

One of their shameless liar is Axel Aragon. I was planning to buy a Solara convertible. Knowing that the vehicle is rare now as Toyota had decided to discontinue the model, I emailed Sandy Springs Toyota asking if there is one in their lot. Axel answered my emailed and also called me later, saying that they have a couple of them and would like to sell me at a price level that I requested. I asked him about the details of the vehicle such as miles on it as well as the VIN. He refused to give me the information and insisted in me to come to visit to make a deal. So I agreed to come next day to have a test drive and he promised me to have a great experience. He even asked me what color I prefered so he could have the car ready to me. However, when I arrived there on the appointment time, Axel let me wait for 20 minutes before showing up for a quick hi, and passing me to another agent, and then disapperd. After waiting for another 20 minutes for the new agent to get ready, I was told that they did not have any solara convertibles, not even a used one! Basically, they just wanted me to come over to see other alternatives! Thanks for the "great" experience.

07/16/09

Horrible!!!!!

by nikki379 at Citysearch

Sandy Spring Toyota people are extremely bad at customer service. We drove an hour to get to it and received this greeting from a salesman, 'i will only help you if you are serious about buying the car, otherwise, don't waste my time!' huh!!!! who talks like that to a customer. Obviously we did not buy a car from him.

04/21/09

BE VERY CARFUL THEY ARE GOOD CHEATERS.

by Sajeeth at Citysearch

I am one of the customer for sandyspringstoyota ATLANTA. I was told that my credit limit is light and i will be getting a loan for high interest.after 6 months when you pay the loan you credit will go high.

After 6 months When I called the bank and enquired about the payoff amount they said that 13500$ is the amount of loan taken.

The amount was suppose to 9000$.

When I called back and made a trips to showroom I came to know that with out my knowledge they had applyed for 5 year warranty. the certificate they gave to me was only for 3 year/ 36k miles.

When i told them to cancel the Warranty I lost 400+ $ from my pocket.

I dont recomend any of my friend to buy a car from this Show room

• Pros: xxxx
• Cons: liars

04/12/09

DO NOT GO HERE!!!!

by Pittmad at Citysearch

I'm going to keep this short, but I have never experienced such miserable and insulting customer service as I did when shopping at this dealership. I was so insulted by the sales rep R.R. that I had to take my business to another dealership. He said he didn't have time to help us if we weren't going to buy from him that day. We'd been there less than an hour. After I told him we needed to actually look at some cars first, he said he didn't have time for this and walked away. So did we.

• Pros: NONE
• Cons: The Whole Experience

01/15/09

Worst after sale service. Hang up my call twice

by bbsreader at Citysearch

Stay away from this dealer. Very bad attitude once you sign your name.

Played nice in "good guy, bad guy" trick when trying to make the deal, all but turned to the "bad guy" once I agreed to buy. Transfered my call to nowhere or even hung it up twice.

• Pros: Big
• Cons: Poor service. Bad attitude. Duplicity