Sandy Springs Toyota Service Dept

09/01/08

Bad experience, push and lie from sales person and sales manager

by newcarbuyer at Citysearch

Last Sat. I had a bad experience in Sandy Springs Toyota. The sales person, whose name sounds "wade", makes me disappointed.

We came to Sandy Springs Toyota to look for a new car. The sales person brought us to the car garage, pick one car for us, and let us drive it to the front door. Then, we followed him to the lobby. We had little communication. He started doing paper work. We had no idea about what he was doing until he asked for my SSN. I stopped him and inquired the price. He said he would not waste the time on negotiating the price of this car. I did not believe he had the front to have those words, especially when his manager stood beside him. He also stated that the dealer would loose $1414 after sold this car. I will never believe a dealer will loose money when they sold a car. I felt we were cheated by a stupid lie. We don't like this sales strategy. Unbelievable, the manager stood beside the sales person and supported his statement. After I told them I could not accept the price they offered, they said we could not have a lower price. If so, they will give us $10.00. However, they said if I left we could not have the price anymore. I felt that was ridiculous and could no accept any push from them.

Eventually, we left, we found a lower price, and we will never come back. No only us but also our friends.

• Pros: Thumbs down
• Cons: Thumbs down

12/21/09

Best in Town

by RameshD at Citysearch

the people were freindly and easy to deal with.....I loved the atmosphere of dealership. Overall the dealership made the transaction easy. I went to two toyota dealerships before I went to sandy springs toyota and sandy springs was by far a more classy operation

• Pros: Classy Operation

12/16/09

love the experience

by ekli at Citysearch

i have bought many cars in my life and it always feels like i am going to see my dentist. i always feel uneasy about he entire process. i wanted to buy a new prius and i had a camry to trade in. the sales person at sandy springs toyota was very nice and he knew the product very well. i would have liked to have received more money for my trade in but it seemed like a fair amount. i enjoyed the overall experience and i will be back for my daughter's car

• Pros: new car selection
• Cons: trade in value

12/15/09

love my new toyota

by frjohn at Citysearch

i love my new toyota i bought from sandy springs toyota the salesperson was very friendly and i loved the facility. i thought it would take two hours tops but it ended up taking 4. however i did leave in a beautiful new toyota with all the features i wanted......

• Pros: salesperson and facility
• Cons: took too much time

12/08/09

Buying a car at Sandy Springs Toyota #1

by cheez01 at Citysearch

I bought a demo New '05 Toyota 4Runner V8 Black with black leather back in '05! Since then i've always had my 4Runner serviced here and receive coupons online and by mail for discounts on oil change etc. I know the management and sales staff well! If you are a loyal honest customer ready to purchase at a fair price the Toyota purchase process is in your hands! If you deceive your salesperson and become rude about the used Toyota or New Toyota you plan to purchase then expect to receive no respect and concern for a rotten attitude when the salesperson is doing his best with the inventory he has to meet the customer's request!! ! I'm not saying Sandy Springs Toyota has the best deal all the time but can be pretty close to it! You pay more for service and the time it takes to get you exactly what you want! Business is business! BE happy that TOYOTA IS THE BEST! Build a relationship with your salesperson and you'll always have the best deal for life! When you become ugly and nasty be ready to take your rotten self out of the dealership!!!!

• Pros: Become loyal customer and receive best deal
• Cons: nothing unless you are a customer without patience

11/27/09

Poor customer service practices

by CarMan at Citysearch

Spoke with Moses on the phone and he said they had the base model I was looking for. (I already knew from their website that they did not, but thought perhaps they had a new shipment come in.) When I arrived, I looked around the lot and didn't see any of the base vehicle I was looking for. Finally Moses shows up and brings me a vehicle equipped with $2500 worth of options I did not want. Then offered me a ridiculous amount for my trade. He wanted my trade plus $15,000.00 and wouldn't negotiate. I ended up going to a Toyota dealership across town and got an even more expensively equipped car for my trade plus $7000.00 OUT THE DOOR!!! Stay away from Sandy Springs Toyota unless you have money burning a hole in your pocket!!

• Pros: Had plenty of expensive cars
• Cons: Poor business practice and no negotiations!

11/18/09

They Suck !!!

by S Roth at Citysearch

2 long a story to tell.

Bought one New car from them. Had Big prblem a few days later and They wouldnt take back the car.

11/13/09

Dont Buy a car Here

by brddd at Citysearch

Wanted to buy 4 runner from my sales guy fabian spoke with him about a 4runner the day before my appmt.He asured me about the price and features on the 4runner.Well when I came in not only was the vehicle a different price but it did not have the features I was told it had.My salesperson fabian then looked at me with a stupid grin an said ok I lied just to get you to come in thats what I'm trained to do.So of course Ithen stormed out and went to nearby World Toyota and purchased preowned 4 runner.

• Pros: Liars
• Cons: Con artist

10/19/09

Dishonest sales

by 94889 at Citysearch

we were ready to pay cash for a prius this weekend and had done our homework. The salesman we had an appointment with was very late. After ironing out details we went home, then finalized the price on phone the next day, with all the minute details. He said the paperwork was being drawn up, to come buy our new car, but when we arrived he said the car was gone. That is typical in the business perhaps, but his treatment was anything but: he tried to get us to buy cars that were 2K more and refused to honor the initial agreement. Still, what was most disconcerting was his extreme aggression towards us. He was aloof, rude and extremely unprofessional.I'm happy to say we marched right over to World Toyota, found a respectful and straightforward salesperson, and now are happy owners of a prius. I would never treat customers the way they do. Also, expect to wait!!!!

• Pros: big, lots of cars
• Cons: terrible services, bait and switch sales

10/18/09

new in town

by janetnor at Citysearch

i just moved to town from dallas and i needed to buy a car. i went to sandy springs toyota and the experience was very nice. i visited a honda dealership and a nissan dealership. i bought a 4runner from sandy springs toyota because of the sales staff. they maded me feel good about my purchase. the facility is one of the nicest dealerships i have ever seen. i will be back for service.

• Pros: facility
• Cons: time

10/07/09

Poor service, filthy restrooms

by CSMobileUser at Citysearch

awful service. i have had numerous bad experiences here. they also always try and upsell you when you bring your car in for something as simple as an oil change. i'm here now, and their customer restroom is disgusting! the smell is making me gag, not to mention the back of the toilet seat is off, newspapers everywhere, hairs and urine all over the seat???!!!

gross. won't be back.