Thrive
Atlanta, GA 30303
Phone: (404) 389-1000
Fax: (404) 389-4000
11/05/2007 Posted by ebonilynn1
My complete party arrived at 6:50 for a 7:00 reservation. The hostess told me "It'll be a while before I can seat you." I asked "What's a while, because we're trying to get to Philips around 8:00?" She said about 10 minutes. 20 minutes later, I had to go back and ask her the status of our seating. That's when she said, casually, "Oh, it'll be at least another 30 minutes." At that point I was livid, but it only got worse when she went on to explain "You see, everyone was late for their 5:30 and 6:00 reservations, so it ended up pushing everyone's reservations back." She said this as if I was supposed to be at ease with Thrive's complete inability to understand the POINT of making a reservation. To make matters worse, management was at best disinterested in our predicament, and at worse downright rude. I had to wait for 15 minutes to talk to the manager while she ran several errands around the restaurant and then told me that her "hands were tied". I'm not sure how a restaurant in such close proximity to Philips Arena expects to serve a crowd when they clearly can't understand the meaning of a reservation. The fact that the manager didn't understand our frustration in having to find the hostess to be updated on the status of seating, (instead of the hostess finding us) was quite ridiculous. I'll never go back. Concert or no concert. I'd suggest that anyone who cares about a restaurant honoring reservations or getting to a concert on time, not go to this place either. It was thoroughly disappointing.
Cons: Poor Service, doesn't honor reservations
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