Thrive
Atlanta, GA 30303
Phone: (404) 389-1000
Fax: (404) 389-4000
10/13/2007 Posted by kmesch1832
This is the first time that I have ever had an experience that has warranted a response on this website or any website for that matter. We had a group of 8 for dinner at Thrive with reservations at 8PM. We were seated promptly. That was the only part of our experience that was pleasurable. Although the staff was friendly,,, one problem was followed by another. After waiting 20 minutes for our first round of drinks, they were spilled on us and our phones. No response or ackknowledgement from the management. We cleaned the mess up ourselves and waited another 20 minutes for the replacement round of drinks. The second round of drinks. were brought to the table and dropped behind us on the floor. The manager looked at the mess and walked around the restaurant 3 times to find someone to clean it up as opposed to grabbing a broom and cleaning it up himself. We waited at least 20 minutes for every round of drinks. My phone from the first spill was ruined and I was still waiting on management to address the situation. The ultimate response was that I could leave a business card and they would see what there insurance company could do. The manager never came to the table. I asked for the owner and the server pointed me to the host stand. I wenT to talk to him and he was just as unhelpful,,,, acknowledging that he needed to talk to his manager but never once apologizing to the table for what had happened. Hours later, our food was delivered and it was so-so. At that point our party was ready to go. Needless to say i was shocked after such a disappointing experience when the bill was delivered to the tune of $400. There was no effort on behalf of the restaurant's management to make our party feel better about the awful dining experience. We will NOT be back and would advise anyone to think twice before walking into Thrive.
Pros: none
Cons: many, read above
0 out of 1 people found this review helpful
Write a review and share your thoughts with others
