Larry Johnson's Buckhead Auto Center
Atlanta, GA 30305
Phone: (404) 814-0204
01/17/2008 Posted by secretagentwang
I tried this mechanic after doing research and seeing so many great reviews. My experience has been good, but mixed. They're very friendly, and I felt comfortable with their prices. I had some minor issues with my car, and they offered to fix a few for free (saving me over $100). I dropped the car off (on a Wednesday), they let me know that they'd come up with an estimate for the rest of the work and call me back that afternoon. They also offered to shuttle me down to my office, which is very generous. However, I quickly found that they're terrible when it comes to communication. I waited all day for the estimate, and finally called them in the late afternoon. They told me that they hadn't looked at my car (I dropped it off that morning), but would call me with an estimate the next morning. By mid-afternoon the next day, they still hadn't called. I finally called them & they gave me an estimate that beat the dealership by several hundred dollars. I told them to go ahead with the work (they had to order parts), and they told me that the car would be ready by the weekend. On Friday afternoon I hadn't heard from them, so I called again. They told me that the parts had been delayed (I don't fault them), and that the car would be ready Monday morning. On Monday, I called them in mid-afternoon, and they said that they hadn't received the parts, but that the car would be ready the following day. I called them the next day (after continuing to not hear from them); they said that they had just received the parts, but the car would definitely be ready by the next afternoon (a week after I'd dropped it off). The next day, I had to call them again; they pushed the car's readiness to the next day. After a week and a day, I finally received my car. They beat my dealership on price, but they never called me once the entire time. I don't fault them for the delay in the parts, I shouldn't have to constantly call them to find out what the situation is with my car.
Pros: Friendly, knowledgeable staff, fair and honest prices
Cons: Very poor communication, some of the delay could've been avoided
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