Trois Restaurant

11/17/08

Way way way overpriced

by chrisd37 at Citysearch

I had the gnocci appetizer and the ribeye with gorgonzola dolce as my entree. The gnocci was beyond pasty and inexpicably had what amounted to five chicken mcnuggets on top of it. The ribeye was ordered medium rare and was cooked skillfully, tending ever so slightly towards medium rather than towards rare. The steak was actually not bad. The gorgonzola dolce, however, was totally wasted. It was presumably supposed to be melted over the top but was overcooked to the point of tasteless crispiness on top of the steak. I honestly was not sure what it was until a non-burnt spot here or there revealed its flavor. The steak, while good, was easily $15 overpriced. Perhaps that went towards the dolce that should have made the good steak orgazmic but instead fell flat. In speaking to the other members of my large dining party, it seems I lucked out quite a bit with the good steak. Nobody else I spoke to was happy with dinner. Service in bar downstairs before dinner was beyond slow and clueless to boot. Service at our table for dinner was, believe it or not, excellent after the initial clumsiness of what seemed to be a manager and a first-day-on-the-floor girl bringing us glasses of water. What I would recommend for Trios is that our server find employment at a restaurant more worthy of her skill.

03/01/08

Avoid dining room at all costs

by amss at Citysearch

While the bar and dining room decor may be pleasant, the food and service, the main things a restaurant earns its reputation on, leave much to be desired. The food was horrible, notably the Cobb salad which was poorly presented with mostly iceberg lettuce a few crumbles of blue cheese, some egg, and the what tasted more like burnt wood chips than bacon. Worst of all, the chicken topping the salad was raw and skin slimy ! It was pink and bloody. We sent it back. Never did they offer to replace the salad the undercooked chicken juice had dripped on. Major safety and sanitation issue here! The waiter had a notable attitude (not a good one) when the chicken was sent back. They brought the chicken back looking just as it did when they took it away, Totally unexcusable. Also, the bread plates were wisked away without explanation from the place settings, as you have to pay for bread at lunch (we found that out after asking for some bread to have along with our soup and salad) . The onion soup had hot melted cheese covering an overly salty luke warm broth. The bottle of white wine we ordered was not available, and when we decided on another, it was not properly chilled, and just set on the table. We asked for a chilling bucket which we got 15 minutes later (it was not crowded). Also, we had to make a special request for salt and pepper. No pepper offered for the salads or soups! This is one of those places that prides itself more on attitude and interior design (try to figure out how to flush the toilet in the restrooms!!) than on well prepared food and excellent service. Also when we left and asked for our valet stamp. They said "Are you planning on leaving now?" because these stamps are time sensitive. Just the kind of place I hate to see take away business from restaurants where quality of food and taking care of the customer are the number one priorities.

01/18/08

Food & Service Very Disappointing

by krisreview at Citysearch

Great atmosphere but the service during lunch was extraordinarily slow (not good for people who only have an hour lunch break!). The staff was very odd & obviously not trained well for what you would think was a high class restaurant by the appearance & hype. The staff was clumsy, lacked knowledge & didn't know when & when not to service the table. Wine pours were short & disappointing. Appetizers (french onion & califlower soups) were barely lukewarm & unimpressive. Entrees (2 fish dishes & beef stroganoff) were expensive & also all came out lukewarm. Sending out hot food is a basic in a restaurant & shouldn't be a problem when you are paying that amount. Had to send them back meaning taking a longer lunch break. Food was decent but should be excellent for the amount you spend. Nothing made me want to go back again. 1 week later, a co-worker had a business lunch there w/ 3 others & one of the cooks. They came back w/ nothing but commical things to say about their experience. It was disastrous & the cook left horribly embarrased & the guest were uncomfortably embarrassed for him. Trois needs to start taking all these negative reviews seriously. There are too many excellent restaurants in Atlanta at the same price point that are much more worth your time & money.

01/15/08

Nice atmosphere with cheap food and poorly trained staff - don't do it!

by LISALOVELII at Citysearch

What a horrible experience. I visited Trois with 5 co-workers for a nice dinner for our first night in ATL from NYC. The menu looked great, we couldn't decide what to order there were so many great choices. It was all downhill from there. The waiter brought a complimentary glass of the cheapest pink champagne I have ever tasted in my life. He asked if we wanted more bread but never brought it. He only brought 1 of 2 side dishes to accompany an entree. He brought beans instead of spinach. The spread for the bread looked like orange baby food mush. The salad had a dressing that failed to please. And it took a very loooooooooooooooong time for the check. As a matter of fact it took a very loooooooooooong time for everything. I've been to France where the food is great, cheesy places like this is the reason French food gets a bad name.

Tres Disappointed.

• Pros: Atmosphere, Decorations
• Cons: Everything else

11/08/07

Worst meal I've had in a restaurant...EVER!

by atlantaguy2 at Citysearch

I'll start by saying this was the worst meal I have ever had in Atlanta. I ordered a salad and the flank steak. When the salad came, it was drenched in oil. The sundried tomatoes were so oily that they had become soggy. The person I was eating with had the soup, which needed a lot of salt and pepper. The service was lazy, and he had to walk up to find our waitress after a few minutes to ask for salt and pepper. Once I picked at the edible parts, the flank steak arrived, and had a salad that came with it!! in my opinion, the waitress should never have let me ordered a salad for an appetizer, knowing that my dish came with a salad already! The steak was small, undercooked, and underseasoned. Parts of it were practically raw. On the side was a piece of what looked like fried potato, but I can only describe it as bland and offsetting.

Do yourself a favor and try one of this group's other restaurants. One Midtown kitchen, and Two Urban licks are fantastic, but Trois left me unsatisfied, unhappy, and still hungry.

10/22/07

not impressive

by farb at Citysearch

I went during the resturant week and the waitress was extremly rude. She lied to us about the menu so we wouldn't get the special for the restruant week. She gave us an attitude when one of us decicded to order from it. The food was okay but the service was aweful.

• Pros: The fish and the steak
• Cons: the service was aweful

06/21/07

Save your money for another Restaurant......

by madfoodcritic at Citysearch

Even though several reviews regarding this restaurant were all negative. I decided to give this place a chance; boy did I make a huge mistake. Upon entering my party of 4 was told that our table wasn?t ready, no Surprise there!!! Was immediately directed to go to the famous bar down stairs while they tried to sort out where to place my group. Great atmosphere, a lot of eye candy - however $$ pricey, 4 drinks and one shot of Patron Silver came up to $69.00. The Bar area was packed. The worst feeling in the world is to be bumped into several times over and over. I started getting very annoyed. About 25 minutes had passed and I went back up stairs to inquire about our table and the little hostess seemed stressed out and worried like she didn?t know how long it was going to take to get a F@#king Table. So I made a decision to take my party of 4 to Pricci?s and had a wonder dinner. When I dine out I never order from the menu. I tell my sever what I would like and the restaurant will get as close to my request as possible. Try it some time its fun... Chef DaCruz.

• Pros: N/a
• Cons: I would suggest that you eat @ home, the service is better at your place....

06/10/07

Bad Service and Filthy

by starrman at Citysearch

On June 8th five of us decided to try out Trios.

We arrived and were seated on time. The table that we were seated at had a dirty tablecloth on it complete with dirt and human hair. We called over the waiter and were moved to a table that was clean. The food overall was average at best. The service was horrible and included the following events:

1. Bad bottle of wine.

2. Piece of foil in the salad

3. No serving utensils brought out with the sides.

4. Had to ask for bread

5. Had to ask for bread

6. Filthy Napkins. My wife was using a Napkin that was clean on one side turned it over three quarters of the way through the meal and it was filthy on the other side.

7. One of our party got up left the table and the waiter folded his Napkin and gave it to another customer as he was returning to his table.

I can honestly say that this was the worst dining experience that I have had in Atlanta in the last 20 years.

1

• Pros: None
• Cons: Bad Service, Filthy and average at best food

05/27/07

fun and exciting atmosphere ...though i felt like i was in a mont blanc store on michigan ave.

by hamabafeel at Citysearch

Coming from an international family,..born in the far east, raised in Paris, and educated in England,..i have had my fair share of exposure to both the new and old, the classic and the trendy, the ultra contrived and overly styled and of course the few successes between all the misguided muck that people have over the years come to recognize as truly inspired restaurants. Not only for the design and not only for the staff, and not soley for the food, the truly wonderful dining establishments, regardless of where and under what conceptual guise all share one thing in common and in my mind that is SOUL. Irrevocable, unquestionable, ?soul? ....something that acts like the binder in a recipe,...it does its job silently and without obstructing any other element of the personality?its normally invisible,?something that a guest just comes to accept, feel and crave. Totally intangible, its magnetic and draws you back to the ?place? ?its magical like drinking wine while you are visiting the winery or eating fresh cheese while standing in the milking parlor,?it?s the mussels and pomme frite and the roar of city public transit while sitting in a cobblestone piazza....It only tastes and feels that way while you are there and its all good.

The last thing Atlanta needs now is another insipid, ?soulless? chic, wannabe restaurant. These fellas that own this chain need to take a good look around at the groups that are actually doing it right?groups that expand thoughtfully ,..groups that take the time to listen to the city, to contribute healthfully to the community and to steep their vision in ?soul? not glitz. I agree with an aforementioned comment,?cumon guys,?get it together, slow down,?whatever happened to quality over quantity?is this your exit strategy for the big sell? each time i drive by this pretentious vortex i recall my overwhelmingly fetid experience and like an involuntary spasm, . i feel the urge to drive straight to Buford highway for my gastro redemption.

• Pros: single women looking for NSA
• Cons: everything else

05/02/07

mediocre food, confused service personnel, never go back

by atlantafoodcritic at Citysearch

We had an 8:30 reservation and the table was not ready. We were showed to the bar and never retrieved. A hostess spilled a cocktail all over the sleeve of our suede coat and never apologized. Forty-five minutes after our reservation we had to ask for our table. We were shown to the upstairs dining room which wasn't even full. Our server didn't show for 10 min, then appetizers didn?t arrive at the same time. The lobster salad had no taste. The duck crepe was well presented, but tasted like burnt oil. We each had a bite sent the rest back. A manager apologized for the poor food and removed it from the bill.

Our waiter seemed to have been removed from our table and was hurriedly waiting on every table in the upstairs dinning area. Staff bringing food from the kitchen seemed lost about where to go with it ? several turned back to the kitchen. The entrees (2 monkfish and 1 halibut) all came cold at 9:45pm. The fourth ? venison duo - arrived several minutes later . The manager offered to take them back. The venison duo grilled portion was quite tasty but the roast portion had that same burnt oil taste as the duck crepe. We inquired about seeing the owner for a second time but he never came.

The manager offered us desert. A selection of deserts came (two chocolate cakes, a rhum cake and a key lime pie). The chocolate mousse and the black forest cake were delicious. The rhum cake was dry as a bone, even with the sauce. The key lime pie was awful and had a gimmicky raspberry gel inside and the meringue with - a sugar glaze but tasted like unsweetened gelatin ? was the worst ever.

The manager was very nice and apologized profusely for the problems at each step of our dinner and comped the entire meal. We understand there will be problems while dining, but many of these can be easily corrected. Trois has been open since mid-fall 2006 and the reservation issues, cold food and apparently confused staff should have been worked out a long time ago.

• Pros: nice appealing space
• Cons: bad food, worse service, long line at the valet