11/08/09

Unprofessional, rude, unreliable

by Anonymous v2

Reconsider if you are looking to go to IBIZA for celebration. I had 15 people in my party, called a week in advance to reserve for table. When I showed up the hostess did not seat my guests, she just left people wandering around by themselves. Then we were crowded into a tiny table for 10, sandwiched between a table for 2 and columns. My friends had to squeeze in and sit facing a pole. When I confronted the waiter, she was adamant that she wrote down the reservation was made for 12 and had the take it or leave it attitude, unheard or unseen in the restaurant business during a recession. Then a second waiter commented that we start ordered, he then brought out the wrong drinks. Food was served abruptly and the waiters did not know who ordered what. My guests were confused by the lack of service provided by this restaurant, while cramming in like sardines. The live music and performance was overstated on their website, I would not consider 25 min of Belly Dance Live Entertainment for the night. Then came our $355 bill, which even though IBIZA was making a ton of money from us, they would not separate out the 40 line item bill into separate receipt, claiming they do not have the technology. Everyone, all 15 had to read through and analyze the receipt to find how much they need to pay. Then the waiter claimed that we were short on $69 though he had been taken money off our table, left by people who had to leave early. By the way, the complimentary desert promised by the manager never showed up. And we had to wait in the cold for 20 min for valet, that was after we chased him down. DO not go to this restaurant, unless you want third world country service with first world prices.

• Pros: Had potentials
• Cons: Unprofessional with guests and cannot handle large parties

09/19/09

watch out for the bill

by Liya

Me and my girl friend had dinner last night at Ibiza. Even though the place looks good, the food that we ordered wasn't that great. What surprised us was the fact that they added a 20% tip on the check. we didnt know that and we gave extra 10.00 in cash. After we came home, we called the restaurant and was told that " It is on the menu". And the lady had an attitude in her voice and wasnt sympatetic to the situation. I will never go back there but for any of you who will go there, be careful. Tip is already added and they dont tell you that. For a 40.00 dinner check, we left 17.00 tip unknowingly. Dont be cheated like we were.

07/31/09

Great Night Out

by atldinne

Beautifully decorated restaurant perfect for a night out with friends or a date.

For a date I recommend getting the private booth. If you want to relax you can hang out in the patio and smoke some hookah.

If you want to have some good times with friends, go Friday or Saturday night when DJ plays all night.

• Pros: Food, Decor, Music

04/25/09

Bleh

by mytosis

We had reservations for a party of 8, and after sitting down waited for a full hour before a hooka was available. We were told that Ibiza's was out of hookas, even though the place was only about half full. Since we were at a HOOKA BAR for the hooka experience, this was very annoying. In the meantime we payed for a few overpriced drinks.

Eventually (20 minutes later) the drinks came, and, as noted, a FULL HOUR AFTER SITTING DOWN a hooka finally showed up. By that time most of the party was about ready to go, so we asked for the check.

During the entire 90 minutes we sat down, the waitress -- not a particularly personable server -- came by about three times. On the check was an auto-gratuity of 20%. For excellent service this would be acceptable, but this was sub par service to put it kindly.

Lots of money -- terrible service. Not worth it. At all.

• Pros: Food might be good, atmosphere is decent
• Cons: BAD service

03/12/09

Will never go back

by stilton2

We went to Ibiza, looking forward to trying an array of tapas. Although the food was pretty good, the service was poor. We were willing to give an average tip since the poor service was somewhat balanced by the good food, but when we got the bill and saw it was too high we realized they had automatically given themselves almost a 20% tip. We looked through the menu and found buried at the bottom of the last page, which is not a page that is likely to be seen, there was a note that a 15-20% gratuity would be automatically added. I have no idea who decided they deserved the top tip (it was not the late-night time period where everyone pays 20%), but it was not us. To top it off, when getting the credit card bill we noticed that the total amount including the tip was in the "price" line and the tip line was empty, which left it open for a poor unsuspecting person who is not tracking the amount to give them a second tip on top of the high one they already added. Given their rules, we signed the bill after lowering the amount on it to be a 15% tip, which should have been acceptable since it was within their required range. We got our charge card bill the other day and found out they had charged their original 20% tip instead - essentially they billed us an amount that we had not agreed to pay.

We will never go back to this restaurant.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

03/07/09

The Worst Service Ever

by BNSupra

We made reservations for Ibiza since we had never been there and wanted to try something new. The atmosphere is gorgeous, especially the booths with the curtains, I'll give Ibiza that. We called in for reservations and even made them online and when we got there they had no idea who we were. Although we were promptly seated by a server, it took literally 15 minutes for us to get a greet and drink order. They were not busy at all and we had to poke our heads out of the curtain several times to finally get someone's attention. We ordered drinks FINALLY, and didn't even have them served to us by our original server because he was off taking a smoke break or picking his nose probably, because we were his only table yet he was too busy to even serve us our drinks. Ten more minutes go by and we are ready to order food and he still does not return to ask us if our drinks are ok, or get an appetizer order. He checks on the booth next to us but passes us by AGAIN, so we finally go to the bar and ask someone to get the drink check from our server. The server angrily asks us, "What's up," and we tell him we are leaving and just want to pay for drinks. I don't know if service is so poor here because they automatically add 20% gratuity or what. We have a him a pity tip and went to Divan, which we should have done in the first place. Ibiza is the first and only restaurant we have ever walked out of. I just don't understand how lacking this place is considering it was not remotely busy when we were there (there were three other tables).

• Pros: Decor, Ambiance, Music, 50% off Margaritas and Martinis on Fridays
• Cons: Horrible Service, Slow

12/31/08

OMG! The closest to the Real Ibiza I will probably get to

by purplevixen

I'm a HUGE fan of tapas, since I can never make up my mind when presented with a menu with more than 6 items on it, so I had heard about Ibiza. I'm also a huge fan of mediterranean food, so I was intrigued, but on my visits to Atlanta I've never gotten here. It was suprising to me when my guy suggested Ibiza...he'd been there with friends...as the perfect spot for me to try. MAN WAS HE RIGHT!!!

First of all, the ambience is fab...totally the Arabian Night's theme, with silk curtained banquets, dim lighting, heaps of pillows, hookahs and modern arabic music...even on an "off" night (Tuesday) The hostess and the servers were exceedingly friendly...even on an "off" night, when there were no more than say 10 people in the place. The menu offers an amazing array of little dishes, with a mediterranean influence, along with specialty pizzas for the less adventurous...(I mean, come on, you can have pizza anytime...live a little) Everything we had last night was wonderful...babaganoush (not enough pita and they charge for extra...boo), baby lamb chops with a potato-pine nut mash and the chicken, tenderloin and shrimp combo (watch out for the sauce-its a harissa-and will lite you on fire if that's not your thing).

They have nightly specials as well-last night was "all-u-can-eat tapas", which on the menu-the selections didn't sound so appealing, but after seeing what was coming out of the kitchen, I'll def go back and try...on weekends they have a d.j. and belly dancers, so I'm sure the place rocks...did I mention that they have the best Sangria I've had outside of Barcelona...? Check it out!

10/26/08

Ibiza is the BEST!!!! Wonderful service, food, and entertainment!

by Kennesaw19

Ibiza is the most amazing restaurant that I have ever been to. The service was amazing from the second we walked in to the moment that we walked out. The servers that work there are very good looking. Our waitress Donya was so sweet and took great care of us. She recommended some great tapas and desserts for us to try. Everything we had was delicious. The atmosphere and the music there is also very compforting. My husband and i try to go there very weekend. After our dinner, we get a hooka and just sit back and relax. If you feel like going somewhere that has great service, food, and entertainment, then I definetly recommend Ibiza. Even if you just try it one time, you will absolutly love it.

• Pros: Great Restaurant to try!

10/14/08

Great Food, Nice Atmosphere

by mrossGA

A very nice restaurant with some good "tapas". They now have some pizzas that are also good.

Their service is efficient with some happy and good looking waitresses.

The booths are very nice for a dating couples, private and with some nice music on background.

• Pros: Ambience, Food

10/04/08

A Very Fun Place

by JetRubin

I was concerned about going to Ibiza when I discovered they were owned by the Imperial Fez people and saw a number of negative reviews online about their service. But with some encouragement, I decided to give it a fair shake and took my mother for a birthday celebration there. I am very glad I did. From the minute we walked in, the manager Bourcha took excellant care of us. She was attentive and made sure our food came out quickly and that everyone was pleased. We arrived around 9pm and were treated to a cozy private curtained booth with pillow seating that made the evening seem different and fun. Though we didn't care for the pounding techno music the DJ played (after a while, even my ten year old felt the non-stop thud was driving her head rhythmically into her dinner plate!) we were very impressed when my dad asked the dj to change the techno sound and he graciously with a smile did so immediately and even

followed up at our table to be sure the new background music was acceptable to our dining experience. The cheese plates were excellant, and as we are serous seafood afficionados, we were all quite impressed with the quality of the coconut shrimp as well as the clams and mussels. Not so great: the paella and spicy almonds, but you can't win them all.

Special note must be made that while Flamenco dancers were scheduled to perform, apparently they simply failed to show up the nite we were there. So the manager arranged to have belly dancers from next door perform as a fill in. All in all, it was a lovely nite, with good food, good service and unique, pleasant ambience. A great place for a girls nite out (especially with the fortune teller in the corner!) and lively fun music and performers.