Blue MedSpa
Atlanta, GA 30309
Phone: (404) 815-8880
01/29/2007 Posted by sky651
I received a gift certificate for my birthday to Blue Medspa. I decided to go with their signature facial. The clinician was nice and the ambience was relaxing until she started on the extraction. She started to squeeze my skin so hard I had to ask her to stop. She said she was not finished with the extraction and had to keep going but she would try and be gentler. She continued but it still hurt. She eventually moved on and the rest of the facial was ok but my skin was throbbing. I left the treatment room and went downstairs to settle up. Since it was my first time at Blue Medspa, I was unaware of their no tipping policy and the woman at the front gladly took my tip money and made no mention of the policy. Strange, it makes me wonder were the money went?!? She also pushed the products on me saying, since I didn’t have to pay for the treatment why not buy some face products. I politely declined. My real problem with Blue Medspa started when I woke up the next morning and my face was all black and blue and swollen. Something had gone terribly wrong. I have had enough facials to know that is not a normal reaction. My face continued to swell for the next 24 hours and as a result of the swelling my sinuses were irritated and became infected. I finally called Blue Medspa three days after the treatment to tell them what happened. They apologized and said that I should come in and see one of their doctors. I made an appointment for the following day. At the appointment the owner and a Nurse Practitioner stand far away from me and told me they had never seem anything like this and handed me some homeopathic pills to take to reduce the swelling. Never once did they apologize. In the end the swelling went away and things returned to normal. But I will never go back there and will never recommend this place to someone.
Pros: A pretty water fountain
Cons: Pushy with products and not sensitive to clients needs
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