Vine Restaurant

02/18/08

Tried new menu

by judyandjohn at Citysearch

We used to be a fan of vine but stopped going quite some time ago. We saw their new sign on a visit to highland pet so we ventured in last evening to give it another try. The menu was very confusing. They say they are steak and seafood, but there is not that great of choice. They don't say the size of the cuts (except the filet) they don't say prime or choice, no guide to temperature. The prices look lower until you find out nothing comes with the grill items, so once you add a side or two, you add another $7-$10 to the price. Our food was ok, but nothing exceptional. We like the creativity of chef dishes rather than a piece of meat off the grill. As other reviewers have said, the service lacks professionalism so I would not plan a special night. We had a very long wait for our initial glass of wine and our food took much longer than expected and the place was empty. I mean really empty. There should be no excuse for poor service. No one even came over to update us or check if we needed anything as we sat there. One last comment about the menu. There are type errors and some things in upper case and others in lower. The format itself does not look like a professional restaurant. So we tried their new menu and was not impressed, but be your own judge. For us we will let them work some of the problems with a new menu and try again in a couple months or until the word on the street is better.

• Cons: Too dark, poor service, confusing menu

01/08/08

Service isn't up to par

by atlfoodie07 at Citysearch

I have eaten at Vine since it opened, and the service has really gone downhill. I had a dinner party for a friend's birthday there with a large party of 18 - something their website says they specialize in - but it was a nightmare. The food was wrong, served sporadically, we were charged for bottled water we didn't order and the server had a horrible attitude with everyone and never once smiled or was gracious. The birthday dessert was brought with little fanfare, and when we gave them candles for the dessert, the brought a tealight for us to light them ourselves. The hostess had previously asked for seperate checks, and though we only had 4 checks, much of it was incorrect. The server had a shadow who was training and unable to find answers to simple questions, such as "what beers do you have?" After this bad experience a few of us contacted the manager, who sent a 100 gift card email to give Vine a second try.

Upon this next encounter it took 10 minutes for our drinks, the server FORGOT to put in our entree, and after coming by and telling us it would be out any moment finally realized why we hadn't eaten and confessed. They brought out one entree 3-4 minutes before the other. Our 8:30 reservation had us leaving the restaurant at 10:20! Had the meal not already been comped I would have asked for it to be. Given all this no manager was sent over and the waitress, while charming, didn't seem to find our poor experiences distressing. The food was good, as it always is, but the apparent turn over and lack of customer service is a big turn off. We won't be back.

01/06/08

Not good

by atlfoody at Citysearch

I rarely write reviews, but I'm rarely so disappointed . Went last night. First, was wide open on a Sat- we called at the last minute because Ecco was packed.

Food was ok, but I expect better than ok for a $25+ entree. The service was just silly - nice guy, but totally unprofessional. Forgot our drink order the first time, then came back and asked us to remind him what it was. We waited 10 minutes easily for drinks. The server just laughed everything off. The table beside us left right after the (not great looking) charcuterie plate - they didn't stay for dinner.

The place just seemed disorganized. If I'm going to spend $50 on food and drink, I'll go to repast or la tavlola, ecco, watershed - the list goes on. It just won't be Vine.

Oh - potato chips no good. Don't order them.

07/28/06

If It Ain't Broke Don't Fix It

by kewpie11 at Citysearch

We have been to Vine three in the past few months. The first dinner was simply extraordinary. Excellent service, wonderful, light caesar salad, perfectly seared scallops. Tonight we went wanting the same wonderful experience. We were very disappointed. They have changed the menu, keeping most of the same items but changing them for the worst. The caesar salad that was expertly tossed was now a serve-yourself salad with four romaine leaves, dressing on the side, toasted bread, and a hard pancake of parmesan. The portions on the small plates have been reduced from two scallops to one. The artisan cheese plate which was beautifully presented the first time with figs and apricot preserve was now presented with two strawberries. The prices seemed higher for less. Why fix what wasn't broken. Sad to say but we won't be back anytime soon.

07/25/06

Did not like

by pawlover at Citysearch

Was a strange experience. Place was empty, service was overly attentive, but food was ok. Hated the radio station they had on. First time we have been to a restaurant that played the radio.

• Cons: radio