02/22/09

Disappointed

by Renee5112

OK first let me say that when my party of 6 FINALLY got our food we were so tired of waiting that we were too sleepy too eat. The chicken breast was dry and served with a side of barbecue sauce, which still didn't help out. I have to say that the smoked wings and the ribs were AWESOME. We RSVP'D and the hostess sat us as soon as we walked in, which was about 7pm. The waiter took our order around 7:15 and we finally got our food at 8:20. They left off some of our side dishes and we asked if we can replace it with dessert and the watiter said yes, but it will take a long time to get it out to us because they have to bake it...WOW!! That is sad! We asked the waiter if we can have an additional set of silverware because one of my friends didn'[t have silverware at her table, well the watier never brung our silverware. We had to ask another waiter. After we ate, the waiter brung our bill and and put the wrong amounts on our cards...That took another 20 minutes to straighten out. The waiter acted as if it was our faults instead of his and had a major atttude with us. Michons has the potential to be dynamic restaurant, the ambience, the music, the drinks are good, and the smoked meats are very good. But, the owner needs to make their employees take a customer service training class for about 1 week.

• Pros: smoked meats and the drinks
• Cons: lousy/poor customer service

01/02/09

Great Bar Staff!!!

by jazzlove

I had been to Michon's before they moved to their new location and experienced great music, even greater food, but poor customer service. Three of my friends and I went last weekend and sat at the bar due to the table seating wait time being over 45 mins. The bartenders were very nice and worked well together. The bartender that served us was very bubbly and sweet. She suggested several drinks that we had never tried before but really enjoyed. She stated she had only been working there for a few months but was knowledgeable when we asked her about the company and the food. We had a great time and will definitely return!

• Pros: Bartenders!
• Cons: Excessive wait times

09/24/08

The food is good enough that you'll put up with the terrible service.

by kaitl

I read the reviews on here and it seemed like I'd be ok for a weekday To Go lunch. You don't need much service for a To Go order right? So I ordered the chopped pork sandwich, potato salad, peach cobbler and a drink and sat down to wait. I saw them mess up 2 To Go orders while I was waiting, so I checked mine when the guy brought it out. I said, "There's no sauce in here." He told me that extra sauce was $0.50 but that there was some already on the sandwich. Ok, most BBQ places give you a cup of sauce and let you put as much as you want when you are ready to eat it, and so it dosn't get soggy. It turns out I didn't have to worry about that. Because either the kid lied about putting sauce on the sandwich, or they've invented a clear, tasteless BBQ sauce. Even dry as it was, the sandwich was good. I'd have glady paid an extra $0.50 to have that "extra" sauce, had I known that it doesn't come with any. If you order out, MAKE SURE TO GET SAUCE. Also, they put a pickle on the outside of the bun but under the wrapper. So the top of the bun was soggy, but not too bad, as long as you don't hate pickles. It just seems like they haven't thought a lot of their standard practices through very well. They can definitely cook BBQ, now if they can just figure out how to run a restaurant, they'll be rich.

• Pros: Food
• Cons: Service and getting nickle and dimed to death. Add a buck to the sandwich and give the sauce away already.

08/17/08

Wish we could have eaten

by redell99

The food looked good - but we never got to taste it. We were told we would have to wait 30 minutes to be seated. We heard a staff member tell another that the kitchen was backed up and not to seat anyone else. We waited and waited. The staff seemed pleasant but no one bothered to come over to assure us that we would be seated eventually. The couple that was being seated when we walked in still had not received their food 45 minutes later. There was one large party (about 50 people) and another party of about 25 people and it was a Saturday evening... so we figured we came on the wrong nite... and left. Maybe we'll go back, maybe we won't. I'm not at all impressed with a restaurant that can't serve people in a reasonably timely fashion. They were in their new location which was nice, however...and the music (DJ) was pleasing. Just which we could have eaten. Get it together Michons.

• Pros: music, ambience, food looked good,
• Cons: slooooowwww service

02/23/08

Typical

by spokane

The smoked wings were marvelous, the service is bad (staff is unfriendly; kitchen (food was cold four times in a row)); and what on earth is going on with loss of liquor license and the suppossed move).......another unfortunate example of bad business practices.

• Pros: Smoked wings are great
• Cons: food is cold service is bad

07/31/06

Great Place to Eat!

by gsatchell

I highly recommend this place. The food was great and the staff was friendly. We received our food promptly. You must check this place out if you have not. I will return.

• Pros: Service

07/12/06

Great Neighborhood Spot

by food_critic411

Michon's is a wonderful restuarant snuggly located in Hapeville, GA. My neighbor ranted and raved about this place so much that I decided to go on a quest to find it. Let me just say, it was well worth the journey. Michon's signature dish is their smoked wings. Although the rib tips are awesome, if this is your first visit, start with the smoked wings. My favorite entree is the smoked wings, collard greens and yams!! Mmmm....Good y'all for real. There is a live band on location during the week and its a nice spot for good food and music. The wait staff is much to be desired, however please do not miss out on this great establishment due to the possible attitude of one sourpuss! I love Michon's and I tell all of my friends about it. I'm frequently in Michon's because the food is sooo good. In fact, I'm taking my boyfriend there for our 2nd Anniversary!!!

• Pros: Great food, live music, prices
• Cons: Wait staff

Editorial Review

by Contributor

As the name implies, this joint is known for items like smoked wings and catfish fillets as well as bologna sandwiches.

05/19/06

User review by hewellan

by hewellan

I recently gave my husband a surprise birthday party there. The food was simply awesome and so was the personal attention that I received from a nice waiter. He was very pleasant in spite of my party indecisivness. The cocktails were just right as well. It also provides a kid friendly environment. May husband and I returned to celebrate my anniversity there. Wonderful Place!

• Pros: good cental location
• Cons: parking

04/17/06

"CUSTOMER NO SERVICE"

by 19july

The workers are not warm people. I have worked in the customer service industry for many years, and have never treated customers the way Michon's service people have treated me and my group of friend. Do not expect a nice staff. "You can if your a regular". I will not return to this establishment.

• Pros: Good Food, Good Parking
• Cons: Poor Customer Service, Customer Never Right