09/22/09

Good Location/Good Spa

by lisa3686

Enjoyed my facial and have had excellent massages! Staff very helpful and the products are good too! Price point is reasonable!

• Pros: Great Facials
• Cons: Decor very bland

06/27/09

A Wonderful Experience for a low maintenance gal

by Moony

My family wanted to give me a special treat for Mother's Day so they surprised me with a full hour massage at Spa Sydell. I happen to work in the area of The Forum so I decided to go ahead and give it a try. I was totally shocked that I really do like to be pampered and the deep muscle massage was fantastic.

My family was delighted that I enjoyed it so much so I know they will encourage me to continue to give myself some more pampering. I have a stressful job and this

was just what I needed to get some of the tension released.

The staff at the Forum was extremely warm and friendly and made me feel relaxed since it was my first time and I was a bit nervous.

I can't wait to go again.

• Pros: Unexpected pleasure for a low maintenance woman
• Cons: None

06/27/09

A Delightful Experience

by sheladdie

I was delighted when I received a gift for mother's day and I chose the Forum location because of the good things I had heard from friends. Plus it is in a really nice area.

My dermabrasion treatment was the best I have every had and I can't wait to try some of their other services.

I told my family from now on...give me gift certificates for Spa Sydell so I can enjoy some of their other services. Next on my list is a facial and massage

The staff at the Forum location were wonderful and were extremely accomodating and made me very comfortable.

• Pros: Best dermabrasion I have ever had
• Cons: None

06/25/09

If You Want to be treated like Royalty

by barzim

From the moment you walk in you are welcomed by a friendly receptionist who greets you and makes you feel welcome.

The atmosphere soothes you the minute you go upstairs to get your service. It has an elegant setting and you are taken for your service on time. The director, Maggie, will do anything to make sure that a client is happy and satisfied. She follows up and does so many extra things. My technician is Mariah. She is awesome. I have had several services there but I basically go every two to two and a half weeks for spray tanning. Mariah explains everything as she applies the spray tan, and makes sure you understand how to maintain the tan. She always has a smile and makes the session fun.

Spray tanning has a product called Tan Extender. They were out for several weeks and Maggie did everything possible to get it as fast as she could. The minute the product arrived she gave me a call.

I wouldn't go anywhere else, even if they offered their services for free. The Spa Sydell at the Forum is a heavenly experience. It is also in a wonderful shopping center so after, or before, your scheduled service time,

you can walk around and enjoy the beautiful area.

Give them a call and make an appointment, whether it is for a massage, facial, spray tanning, manicure or pedicures. I promise it is an experience you will want to continue for future services.

• Pros: They go over and beyond in making their clients feel special
• Cons: There are no drawbacks

03/04/09

New Owners

by hlancaster

Spa Sydell has been sold to IN SPA which is located in Washington state . They are a lower end spa, kind of like massage envy. Word is they will not accept gift certificates bought under the name of SPA SYDELL . Not sure what the new name of the company will be or what other changes are to come. Ladies and gentlemen use your gift certificates as soon as possible.

12/17/08

Forum location if Spa Sydell in Norcross

by divaforlife

Very poor experience at this location. We had 2 gift certificates with well over the amount needed for 2 massages (the massages are pleasant at best, nothing worth what they are charging) yet the female at the checkout was LOUDLY exclaiming that i owed X amount. l said there's a mistake, l don't owe anything. After a few minutes of this she finally got the info from downstairs that we were covered, she never uttered "sorry" or anything, l looked around and got a few items to get rid of the rest of the credit and THEN she starts spouting off some lines like a robot about me buying a package. l was so disgusted that l would NOT ever go back to that location. l emailed Spa Sydell the next day about how unprofessionally that was treated by miss thing wearing her "spoiled" charm necklace, they never even responded. l would say only go here if it is a gift cert situation, do not pay for anything. Even then they try to limit the times you can use certain certificates. This was last winter before Christmas when they were pimping their pomegranate facial, l won't get a facial there , did that once and was told that l had a LOT of hair on my lip as the lady smeared the exfolliant IN my mouth-and l was spitting for about an hour afterwards-Gwinnett Mall area location. Be careful, these people are generally unprofessional.

• Pros: Hours
• Cons: Rude statt

09/18/08

Solid Service Every Time

by Scottie2007

I work at The Forum, so going to this Spa Sydell location is convenient for me. I only use the waxing service, so I can't speak to the changing area or bathrooms. However, I adore Caroline. I've been going to her for about a year now and she's amazing. She's always pleasant conversation and never tries to sell me anything. She gets me in and out quickly, which I like.

I find the waiting and reception areas to be perfectly acceptable. Frankly, spa music drives me nuts, so the less time I have to spend listening to it, the better. Maybe some people like it? I don't find it relaxing in the least. While they do try to sell me services at the desk, they're up front about their prices and the fact that packages are a better deal than gift certificates. I can only assume that other reviewers have much higher expectations for a spa than I do. Of course, knowing the customers I have to work with a few doors down, it doesn't surprise me how snippy some reviews are.

• Pros: Caroline!
• Cons: The music can get on my nerves

04/09/08

Avoid Spa Sydell Like the Plague!!!

by Keilani78

I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

• Pros: None
• Cons: They steal people's hard earned money

04/04/08

Fantastic Airbrush Tan!

by isonde

I have been to the spray booths around town several times, and each time I looked like I walked out of the Willy Wonka's Chocolate Factory. My friend suggested I try the hand-sprayed tan at Spa Sydell. At first, I was not so excited to be exposed in front of a stranger, but the woman (Meghan) doing the applicaiton made me feel so relaxed and comfortable, I was not as nervous as when I walked in.

She explained the spray, how it works, and what to do at home. So, I dropped my robe, and off we went! In I think 10 minutes, I was a Bronze Goddess! AND, I was actually TAN not ORANGE! We were going on a cruise (and got engaged!!!), so I really wanted it to be perfect. And it was. I will be back.

BTW-The service staff were very friendly. We were running late, and there was a HUGE line when we got there. BUt, the girl downstairs told me to just go up the elevator, and they were ready to get me back to the lockers just in time to get ready. After, Meghan gave me some tea and let me relax before rushing around again. They really were nice. My fiance and I are going back for a couple's massage and facial-can hardly wait!!!

• Pros: service and ambiance. Professionalism
• Cons: Need more staff at the check-in/check-out

02/19/08

Terrible customer service

by smiley7863

I have been to the Forum recently and it has really gone down hill. The customer service is terrible. The girls at the front desk are rude and do not know anything about the services. Erin was the managers name and she was the ruddest. Natural Body Day Spa gets my vote. Spa Sydell: It is time to call it quits. There are too many nicer spas.

• Pros: Wonderful massage
• Cons: Customer Service, The place you call to make your appt., Dirty bathrooms, Management