Mind & Body Day Spa

06/27/2008 Posted by Harmony3

I would like to take the time to let you know about the frustrating experience I had at M&B. I am not unfamiliar with the Spa world and I know how I am supposed to be treated and this is NOT the place to go if you want that utmost care of treatment. I happened to meet the manager of M&B a few months ago when I happened to be out She asked me what type of massage I like and gave me a wonderful recommendation to one of the female massage therapist. I came in for the first time and had a wonderful experience and already felt comfortable knowing that I had already met the manager Now fast forward to finding time to come in (I'm a wife, mother of 2 and work a full time job). I booked my appointment a month in advance (June 27th, 2008). On June 26th 2008 I received a last minute call saying that A) My therapist was out of town and B) There was NO other availabilities with any other therapist. I have been booked for an entire month why could no one have said anything sooner to me or made sure that I was at least taken care of by another therapist? I was furious. So on the morning of the day I was supposed to have my appointment I called cause I felt that I deserved to be compensated some how or another. When I called and explained my frustration about the situation they went on to tell me A) There were openings and B) MY THERAPIST WAS THERE! I couldn't believe what I was hearing. Then he went on to tell me that they would have to make sure everything was ok and call me back, weird. At this point I am scrambling around to change my day hoping that he would call back soon so I could come in He eventually called back to let me know I would be able to have my appointment, but I was not compensated for any of my troubles. I am not just one of those people who's looking for a free ride but I do truly believe in customer service Once I got there I was extremely disappointed to see that the manager who had taken such great care of me before was NO longer with the company.

Pros: My Message therapist was great

Cons: Horrible Customer Service and Lack of Appearance

03/01/2008 Posted by shawtylb

I am a licensed manicurist and am very strict when it comes to sanitation. Lauren at Mind and Body Day Spa was wonderful. The atmosphere was so relaxing. She soaked my feet in a coconut milk soak, used a Fijian sugar scrub, and a coconut body butter on my feet. After she put the body butter on my feet, she wrapped them in hot towels. Her massage was heavenly. Lauren's personality made me feel like I was with a good friend. Also, can we say the girl is clean? She wore gloves, used a foot file with replacable files, and was cleaning when I came back to give her her tip. I hate that the other person had a bad experience but they should check Lauren out; give her a chance. If you don't like her, I don't know if you're human. She was so accomadating and chipper. I wish more people in the service industry were like her. 2 thumbs (and all toes) up for Lauren at Mind and Body Day Spa

Pros: Kind and caring staff that knows what they are doing

05/04/2007 Posted by fbfbhc

Great way to relax and feel rejuvenated with a massage or facial. We joined over a year ago with a lifestyle membership (monthly visits for two). It is great girls day out.

Pros: relaxing atmosphere

05/04/2007 Posted by bevpyles

I have been a regularly treating myself for a year and a half at this Spa. I have attended several different spas prior to finding this one. Mind & Body tops the list in customer service and pampering their clients! The atmosphere is very relaxing and the staff is so helpful! With two locations, it is convenient and affordable. I've gotten the best facial I've ever received here! It keeps me going back month after month! I've had several "Girls Day Out" at the spa and even gotten by boyfriend to go. It has been a great way to pamper ourselves and feel good about it! My skin has never looked better!

01/05/2007 Posted by smcm

I have had the japanese hot stone massage several times with Javier. Always a great experience. They have always been nice and I've enjoyed the atmosphere.

11/16/2006 Posted by juliacbrown

A friend and I treated the birthday girl to brunch at Einstein's and Manis and Pedis at Mind & Body Day Spa afterwards. The spa was nice and the people who provided our services were lovely. But all three of us got out the nail polish remover as soon as we got home from our birthday celebration ... I could have done MUCH better on my own. Not worth the $$!

Pros: nice atmosphere and people

Cons: bad mani/pedi!

04/27/2006 Posted by idontknowwhatsgoingon

I went to the Mind and Body Day Spa while my sister was visiting, and we had the best experience! Being an avid spa-goer, I was really impressed with the level of service and quality of the products they use. I had a hot stone massage with Javier and I've never been so relaxed in my life! My facial with Stephanie made my skin feel so toned and hydrated. Even the front desk staff was extremely nice and relaxing! I'd recommend this spa to anyone!

Pros: Quality Products, Exceptional Staff, Good Value

03/02/2006 Posted by tklevine

As a women nearing 40, I really wanted to do something about all those oh-so-wonderful things happening with my face. You know - brown spots, those lovely lines around my eyes, and that so-attractive puffiness in the eye area. Tried these spa's Hydrafacial since they made it seem like it was better than sliced bread and all. Wow!!! Skin was totally softer like RIGHT AWAY! Brown spots were less also. My skin just glowed. I bought the series and I swear that my face looks like its 5 years younger! HIGHLY RECOMMEND! Very nice spa and people, too.

09/17/2004 Posted by nhayden

I went to get a manicure and pedicure at mind and body. I was worked on by Alyson, and it was fantastic. The pedicure left my feet feeling like I was walking on air for a few days. Great service, Great attitude and a great conversationalist. I highly reccomend getting a manicure and pedicure from Alyson

Pros: Friendly people, great conversations, great services

08/17/2004 Posted by ski505

Being an avid spa-goer, I was very impressed with the quality of services at Mind and Body. I found everyone to be very helpful and my massage and body facial to be very relaxing. It was nice to find a spa in the city that is convenient for me to walk to.

Pros: Relaxing, Well-trained staff, Convenient walking lo