Honda Mall Of Georgia

10/26/08

Honda Mall of Georgia Cheating Customers

by LilyW08 at Citysearch

I called Honda Mall of Georgia on Saturday Oct. 25 around 6:00pm. A femal operator answered the phone asked me how to direct my call. I requested to talk to a sales person for a new 2008 Honda Odyssey. Then she connected me to a male called himself Luis. We agreed on a price which sounds every good. So I decided to go in and he reminded me to go immediately because they would be closed at 9:00pm.

Once I got there, the reception (sounded exactly the same as the operator transfered my call) said no one working there named Luis but she confirmed the phone number recorded on my cell phone was theirs. Another sales person immediately said he could help us but there was no way he could sell at the price the person on the phone promissed. Then he and his manager started using all trained technics and trying to sell me a car $3000 more than the priced I was promissed on the phone. Of cause I walked out with anger.

I told what happened to me to some of my friends. And one of them said Honda Mall of Georgia did the same thing to him also. A sales person told him a price on the phone; once he got in there, the sales guy (he used his real name though) totally denied the price he promissed on the phone and tried to make a sale at a much higher price. I don't know if they only target this practice on people speaking English as a second language, but I have enough reason to believe this is their regular practice. If they did the same thing to me and my friend, they must have done it to many other customers. This kind of behavior is absolutely untollarable, they should not be allowed to get away with it. So I'm calling every one out there, if you had the same experience with Honda Mall of Georgia, please also post it to prevent more inocent people from falling into their traps.

• Pros: good training to cheat customers
• Cons: could never trust them again