05/23/09

Terrible Customer Service-Nasty 'Manager'

by Joan456

I recently went to this store to purchase a computer. I was in need of help in determining what kind to get. The store manager was rude and acted as if he couldn't care less. Aren't we in a recession? Does this idiot realize that Staples is on the same street and Home Depot is very close also? OFFICE MAX HR: This manager cost you the sale of a computer. I will not buy from this store again until he is gone. I am not the only customer who has this opinion of him - he is ruining your business - REPLACE HIM WITH A FRIENDLY MANAGER! Thanks!

• Pros: Close to my home
• Cons: No customer service and Nasty Manager

01/18/09

Really Bad 'Manager'

by IExpectedMore

I recently had to purchase some office supplies and went to this Office Max. I could not find what I needed and asked an employee for assistance. He could not (or would not) locate it either and I asked the 'Manager'. What a waste of time! This overweight lazy man was neither interested or helpful. He was rude to me and I left after finding the item myself which took about 30 minutes. I have never had such poor customer service and would have gone to his supervisor if I had had the time - from now on it is Office Depot for our office! In this economy, a little help goes a long way to keeping a customer.

• Pros: Near the office
• Cons: Wasted time searching for items that manager could not take the time to help me find.

Making both your job and the job of shopping easier? Now that's multi-tasking.

by Joanne Chu

In Short
With a new layout and modern concept, OfficeMax has titled its updated in-store experience as "Advantage." All renovations certainly do work for the customer's advantage, as aisle-free checkouts shorten the lines to many minutes' worth of waiting, and self-serve bulk bins now group office supplies into mini categories for easy selection. However, the biggest advantage is still the OfficeMax stock. From papers and pens to desks and filing cabinets, OfficeMax supplies everything to look the executive part. Cool technology and gadgets give an excuse to play on the job.