Carlucci, Melissa A, Md - Pediatric Endocrine Assoc Pc

11/19/08

DO NOT TAKE YOUR CHILD TO THIS PRACTICE!!!

by bananamilk13

Our daughter was diagnosed with Congenital Hypothyroidism at 10 days old. We chose this practice because they were able to see our daughter first. We were worried because we knew nothing about this condition besides what we read on the internet. We were hoping that on her first visit we would have some understanding of her condition. This was not the case at all, INSTEAD our daughter was used for teaching purposes to medical students. Dr. Anderson did not explain her condition to us in a what we were able to understand and even scoffed at me for reading up on her condition online before coming in. It took over a week to get her lab results after repeat calls to the practice only to find that her Synthroid dosage she was prescribed at Egleston had been too high. We expressed our concerns on our next visit only to hear from the PA that we saw that she had heard many of the same concerns from other parents. The nurse came in to draw our daughters TSH and T4, but was unsuccessful. She gave us a LabCorp slip and told us to go to our local hospital, which for us was in West Ga. It took TWO WEEKS to get the results only after threatening legal action and having our child's pediatrician call them. We were immediately told to find another practice. This was back in August. We received a letter (THREE MONTHS LATER) in the mail today telling us that it was our fault in a nutshell that we should not have taken our daughter to our local hospital, even though their nurse was the one who told us to do so. We also received a missed appointment fee bill for an appointment in October after we had already been "kicked" out of the practice. This practice does not care about these children at all. It is sad that our children have to receive such deplorable health care. We are trying to be responsible parents and get our child's condition under control before permanent damage is done, and this is they way we are treated?

Please DO NOT take your child to this practice.

• Pros: NONE
• Cons: Everything associated with this practice is a con

08/29/08

DO NOT TAKE YOUR CHILDREN TO THIS DOCTOR'S OFFICE!

by mexisurfer

It's testament to an already poor healthcare system, but when doctor's follow along the same lines as our failing healthcare system, it's a sad day. The worst is that 'Pediatric' is listed in the name, so when you fail in patient care, it's the innocent that are hurt.

We have experienced failed lab result work which leads to repeat visits to 3rd party lab corporations, and traumatizing visits for our daughter. Also, this means more visits to the doctor's office, another co-payment and insurance money to the doctor. They never address the issues of concern we have for our daughter's thyroid condition. All the while, the doctors at this office have also failed to comfort our daughter and her thyroid problem; failed to address her symptoms; and failed to follow-up in an appropriate manner. Once, after I had enough of the bad treatment and tried to confront the doctors on their terrible patient care, they had a nurse rush me out the door with no explaination of our daughter's current symptoms nor remedies. DO NOT TAKE YOUR CHILDREN TO THIS DOCTOR'S OFFICE!!!

We are good people looking for good care for our daughter. You should not have to experience the same!!!

• Pros: The ladies at the front deask are nice, and the nurses are sympathetic
• Cons: Doctor's are not attentive to patient concerns!

06/16/08

Best DR's To My SON

by kennpeach

The team of Dr's have been the most helpful and kind people to my son and me.He was 1st seen at Scottishrite 4/1/08 .They have answered all the ?'s me and my husband had at that time.When we have been to both offices the staff has always been helpful.All calls have been returned ASAP with in 1 hour.I want to thank them for there help in a time when it was dark for us.We will keep going to this office and the cobb county one till Dallas has to goto an adult office which since he is 5 years old it will be along time.Thank you.

01/17/08

Go see someone else.

by nannykkp

I am in the process of switching practices to an adult practice that has agreed to see my child. They heard before how awful this practice is. When we first went to see Dr. Schultz they did lab work for thyroiditis with no feedback to us at that time. Some weeks later we received a prescription in the mail with no explanation. It took me 6 weeks to get a return phone call to get some kind of explanation. Go see Dr. Van Meter in Peachtree City. They are so much better - or beg an adult endocrinologist to see your child. Anything is better than this practice. After 3 years I have had enough of them.

• Pros: one nurse practitioner is worth seeing but you have to beg for her
• Cons: everything else - what an arrogant group

12/04/07

Worst medical practice I have ever delt with.

by mjbmom

If you want good quality care for your child avoid this practice like the plague. As mentioned by previous patients, phone calls are not returned, mistakes in medical history, mistakes in appointments, waited 6 weeks for a return phone call regarding lab results. There is not enough room in this forum to convey the mistake upon mistake that has been made by this practice. When I was waiting for medical records to change practices, there were four other mothers doing the same. The staff in unprofessional to say the very least. When I mentioned this to my sons pcp, he stated that he had had several such complaints from other parents. They are one of only two pediatric endocrinology groups in the area so I guess they feel they are the only game in town.

11/02/07

Poor customer service

by bbsmom

I have been waiting almost 4 weeks just to get my son's lab test results. I have left message after message, with different people, but no one seems to care enough to return my call. I even left a self addressed envelope at my visit so they could mail them to me, but that hasn't happened either.

I waited 3 months for an appointment, I guess I'll wait another 3 months for results.

06/14/07

EXCEPTIONALLY POOR PATIENT SERVICE

by hamzain2

I had to see Dr. Anderson regarding my sons thyriod problem. I do not not have any big problem with Dr. Anderson personally but the first line interaction at his office is horrible. The Receptionist/ Nurse one has to speak to for appointments does not even know how to speak to the patients. I called her on June 14, 07 to reschedule the appointment of my son who recently ran out of his medicine. This lady was RUDE, UNACCOMODATING and UNCOURTIOUS. She even hung up the phone twice and was listing to any problem for which we wanted to reschedule the appointment. I even wanted to ask her if she may ask the doctor to at least call in more prescription, but she would not let any chance for the conversation to go ahead. She would not even say her name. She should be reported to the governing authority and must be dismissed from service where she has to interact with patients / customers.

I WILL NEVER RECOMMEND ANYONE TO THIS OFFICE EVER AND ALSO I AM NOW LOOKING FOR SOME OTHER DOCTOR FOR MY SON. DO NOT GO THERE. THANKS FOR BEING SO CALLED TOP DOCTOR... do not need this kind of top doctor

• Pros: BE CAREFUL WITH RECEPTIONIST

03/26/07

Dr. Anderson is wonderful!

by larathomas

Dr. Anderson treated me from 1993 - 2001 (ages 9-17) for a thyroid disorder. He is a wonderful, highly intelligent doctor. He is very thorough and looks at all angles of treatment. He was able to give my greater personal Also very kind - as a child I had difficulty having my lab work drawn; knowing this, Dr. Anderson would actually come into the exam room and draw my bl00d to make the process smoother. Would recomend to anyone - especially people still looking for answers. Also, never had any problems with the office. The wait was a little long, BUT so is the wait for most doctors in Atlanta.

• Pros: Dr. Andersons knowledge
• Cons: Location

03/15/07

Don't Care about Kids

by kared

This was the worst endocrine office I have ever taken my son to. Dr. Anderson was recommended to me when I first moved to Atlanta three years ago. Maybe it's just me, but he seems prejudice against black children and he has a very nasty and rude attitude. I recently swithced my child to CHOA and this was best move I could have every done. It a complete different world!!!

The office charges you for missed appointments and if you call for a prescription after hours, regardless of the emergency. My son broke his last bottle at 5:30 p.m. one night, so I called the emergency line and was charged for it. It seems that they are only in for the money.

I feel that this not Dr. Anderson's specialty. Maybe he should do research on diabetes instead of practicing it.

10/04/06

does not care about patients

by runon

The only reason to go to a pediatric endocrinologist is because your child has a chronic problem that needs treatment. Well you won't get treatment here. This entire practice has been notoriously slow in responding to patients (children's) needs. My child had tests to detect if a medication needed to be adjusted. After waiting the 14 days for results that they force you to wait, I called to inquire about them.... and I called, and I called, and I called. By 31 days after the test, I went to the doctors' office demanding the results. Of course the front desk staff says they are not responsible but will get the office manager. The office manger said to me they were pulling the file to get me that information. Never an apology or anything. The front desk person delivered an envelope to me and said it was all they could provide and I opened to find raw test data from the lab, but no interpretation from the doctor. I was told the doctor did not have time to look at it yet. I found some other hoops to jump through to get the results read (by our former doctor in another state). At the time of this posting it has now been 43 days and still no results from Dr. Anderson. Thank goodness I jumped through hoops to have the results read because the medication DID need to be adjusted and Dr. Anderson does not seem to care. I'll let you know when/if I ever hear from him. We are going to another practice for the next checkup.

• Cons: not responsive to patients condition