08/12/09

Worst practice EVER

by mommyof4cuties

My children have been patients there for 3 years (I didn't know where else to go) and have gone through EVERY female Dr there in hopes of finding one we liked. It is extremely hard to get in and when you do go. they are so RUDE. The Drs have horrible bedside manners. My daughter gained too much weight one appointment and she felt horrible as it was, (as any pre-teen girl would) but Dr Carlucci proceeded to yell at her for the weight gain. Nothing like kicking a child while they are down! My daughter walked out in tears asking me why she would get mad at her when the Dr is FAT herself!! You would think she would have more simpathy over a few pounds on a pre-teen girl.

It is next to impossible to get lab results back before your next appointment and forget trying to get a refill on a RX before your next appointment. (My daughters had to go 3 WEEKS without meds because we couldn't get a hold of them to refill)

If you are missing school for appointment, make sure to REMEMBER the school forms otherwise they CHARGE you if you have to go back for them. In fact they CHARGE you for EVERY form you need unless its during an appointment, but then they complain about needing more time and want you to leave it. (to get more $$ from you)

I'm currently trying to get a hold of them to take our medical records to Emory. Once again, impossible to talk to someone. All I can get from them so far is their fees to get medical records. (Can they even charge me for my records????) Take your children to Emory's Endocrine office. They are so much better. Your kids will thank you.

• Pros: Not a darn thing
• Cons: Where do I begin...

05/12/09

REMARKABLY POOR CUSTOMER SERVICE

by LeslieRidge

It took me 4 months witha referral from our pediatrician to get an appointment set with a doctor. I have never called the office and had a human being answer a phone and it typically takes 3-5 calls to get a response at all. We were told that we'd have lab results in 2-3 weeks, and after 8 weeks when we finally had to show up in person due to no one returning our calls, we were able to get results. If you can find another practice to go to, you'll save yourself a lot of headache. Everyone from the check in staff to the billing dept are incredibly rude, clearly don't understand what its like to have children and do not value your business. The doctor however has done a great job with our child.

• Pros: Once you finally get to a doctor, they are good
• Cons: Interacting with the office and support staff is a nightmare

12/29/08

Worst Customer Care I've Ever Received!

by esace5

After waiting months to get an appointment with any doctor in this office, getting only an answering machine every single time I've ever called and being ignored by the physician & staff, I want to warn anyone against taking your child to this office. I tried politely taking my issues with this office to the office manager who in turn told us this is a repeated problem. Could not get a return phone call for an entire month!

• Cons: Customer Care

10/13/08

DO NOT TAKE YOUR CHILD TO THIS DOCTOR

by ney55

There are several listings, at least 5, for Pediatric Endocrine Associates. They all list the Lake Hearn Address but the negative reviews for the original have not been transferred over to the other listings. DO NOT USE THIS DOCTOR. HE WAS NOT HELPFUL TO MY SON. NO FOLLOWUP ON ABNORMAL TESTING. WE WAITED MONTHS AND NEVER GOT A REPLY. DO NOT USE DR. STEPHEN ANDERSON.

• Pros: none
• Cons: no follow up

10/13/08

DO NOT USE DR. STEPHEN ANDERSON

by ney55

There are several listings for Pediatric Endocrine Associates. They all list the Lake Hearn Address but the reviews for the original have not been transferred over to the other listings.

DO NOT USE THIS DOCTOR. HE WAS NOT HELPFUL TO MY SON. NO FOLLOWUP ON ABNORMAL TESTING. WE WAITED MONTHS AND NEVER GOT A REPLY.

DO NOT USE DR. STEPHEN ANDERSON.

• Pros: none
• Cons: no followup on serious health problem

10/13/08

Would not recommend taking your child to this doctor

by ney55

I don't know about the other doctors in the practice but Doctor Stephen Anderson was not helpful at all. I would not recommend going to him.