Reviews & Ratings for Spa Sydell - Cumberland Mall
26 reviews
What users are saying:
10/15/09
Horrible Horrible Service and Workers
by SM134
I came here once and not only was the manager, Erica, so incredibly rude but I also later learned that the girls at the front desk held back on the tip that I left for the girl who did my facial!!! I would never go back to cumberland and would opt for the peachtree rd. loaction any day of the week.
- Pros: location?
- Cons: Rude staff and front desk employess who steal tips.
07/15/09
Great Day at the Spa!
by kmann1980
I was in town from Dallas for the weekend and went to Spa Sydell at Cumberland Mall for a facial and massage. Jackie did the massage and it was great. I can’t handle very deep tissue massages, and I explained that to her. She listened and gave me a relaxing massage, one of the best I have had in a ling while. After my massage, I saw Gail, who gave me a facial. It was very soothing. She was knowledgeable and professional. I definitely recommend this spa! When I’m in town again I plan to go back.
- Pros: The staff was professional and friendly
- Cons: My massage and facial were only 30 min, I wish I did longer.
07/06/09
Wonderful experience for a Spa Day!
by judyculpepper
Working in the service industry, I am always looking for ways to show my clients we appreciate their business. I called the Spa Sydell at Cumberland to try and schedule something for my customers and spoke with Susie Erath. I told her what I wanted to happen to ensure my clients were taken care of. She handled everything and had excellent communication with me throughout the entire planning process. We were all greeted with soothing music, a relaxing aroma in the air, crisp white robes, & taken to our rooms for relaxing massages. When the massages were complete, I was happy to hear everyone was very pleased (& bragging) about how great theirs was. Also, after the massage, Susie had coordinated a really nice lunch for us with Spatinis. My clients loved it!
- Pros: They took care of everything for me!
- Cons: None
05/11/09
The Oldest One
by cb511
the massage is great but this location is the oldest and most people are going to want a new spa. Very close to 75 and the staff is nice
- Pros: close to 75
- Cons: The oldest Spa Sydell
09/11/08
Not honoring gift certificates is a ripoff!
by marji01
I had $250 in gift certificates collected for Spa Sydell over the past few years. When I called to book finally, I was told their policy had changed and they WOULD NOT HONOR the certificates. This makes no sense. It's like Clark Howard says: if people have paid cash for a gift certificate, it should be treated same as cash! Otherwise, why give one? It would be better to be given the money to spend! I can think of no reason to change the policy except that it is a blatant attempt to steal people's cash--I can think of no other business service this achieves, and it makes people like me furious! By the way, In the past, when received several gift certificates over time from Spa Sydell, I've been able to redeem them, just paying the difference in service costs if there had been any increases from the time the gift certificate was purchased until the time I redeemed it. I've never been informed of a policy change, at any rate. I'm sorry but this event--coupled with what is generally very poor customer service and a definite "herd mentality" when you visit, as you're listlessly guided from spot to spot, is just too much to take.
- Pros: Lots of locations
- Cons: Poor service and refuse to honor gift certificates!
05/10/08
Doesn't even deserve one star
by gretchenaj
Do not waste your money - worst customer service I have ever experienced. Tried to redeem a gift certificate to book an appointment and was told that I couldn't use it for special packages and I would have to pay extra to use the gift certificate!! Then I was hung up on by the "supervisor" Lucille twice! If you're thinking of a gift for someone don't get this unless you want to cause the recipient alot of anger and stress. Plus there is no one you can even give a complaint to - you have to write a letter! What a joke.
- Pros: nothing
- Cons: everything - worst customer service policies ever, staff is rude and hangs up on you
04/09/08
Avoid Spa Sydell Like the Plague!!!
by Keilani78
I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.
- Pros: None
- Cons: They steal people's hard earned money
04/03/08
Pierre is the BEST!
by HottyToddyNYC
I went to Spa Sydell at Cumberland Mall and received the most rejuvenating massage. Being a frequent visitor to various spas, I have to say Pierre at Spa Sydell did an exceptional job. He was attentive to the areas of concern without neglecting my legs and arms. I am making another appointment this weekend!
- Pros: Great Massage.
- Cons: Location.
03/10/08
good service
by SweetCaliPeach
Ive been to this location several times and the service is always great! Most recently I got a facial and my skin glowed for days! I like that it is located in the mall.
- Pros: quick service
- Cons: high prices
02/23/08
Get Sabrina, she is the best
by suchtheladie
I have been to spa sydell at cumberland several times, and I love it!!! Sabrina does my facials and she is awesome. She really knows great skin care techniques. I was using some products before and they were giving me breakouts really bad. That was several months ago and my skin is as clear and smooth as a newborns. I am telling you if you want a great facial, massage or to be pampered this is the place.
- Pros: It's in the mall so you can go shopping afterwards
- Cons: Sometimes the front staff are not very attentive
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