Sandy Springs Locksmith

05/22/08

Incapable of running a business

by GaTechStudent at Citysearch

I called Sandy Springs Locksmith (near a whole foods just outside the perimeter on the north edge of Atlanta) and informed them I needed a car door lock fixed and a transponder key cut. I was told to come on out around 9am some morning. I show up and a guy comes out and looks my car door lock and informs me I've got a broken tumbler and that I'd need to come back next week because all their service people are gone (I thought I had an appointment). So, I ask the guy to go inside so we can make an appointment for Wednesday morning of the following week - but he just asks what day works and never seems to write anything down. Come Monday I have to change the appointment from Wednesday to Thursday. I call them up, and to no surprise, they don't have me marked down for an appointment, thus I make one. I arrive early Thursday morning and sit in the office waiting for the guy who does the work to arrive. While sitting there one gentleman curses numerous times and upon the gentleman arriving he complains about being the only one who knows how to cut transponder keys and that someone messed up all the keys so he doesn't know which ones are which. While waiting for another lady to have her key cut, another gentleman asks to look at the car door lock and informs me I have a broken tumbler and will need to leave the car for at least half a day. Why I was not informed this as I entered Sandy Springs Locksmith I am unaware.

Sadly, I cannot review their actual ability as locksmiths because I left prior to them doing any real work. I can account for their lack of ability to run a business however.

• Cons: Poor Business Ethics, Poor Appointment Keeping