Sandy Springs Locksmith

05/22/08

Incapable of running a business

by GaTechStudent at Citysearch

I called Sandy Springs Locksmith (near a whole foods just outside the perimeter on the north edge of Atlanta) and informed them I needed a car door lock fixed and a transponder key cut. I was told to come on out around 9am some morning. I show up and a guy comes out and looks my car door lock and informs me I've got a broken tumbler and that I'd need to come back next week because all their service people are gone (I thought I had an appointment). So, I ask the guy to go inside so we can make an appointment for Wednesday morning of the following week - but he just asks what day works and never seems to write anything down. Come Monday I have to change the appointment from Wednesday to Thursday. I call them up, and to no surprise, they don't have me marked down for an appointment, thus I make one. I arrive early Thursday morning and sit in the office waiting for the guy who does the work to arrive. While sitting there one gentleman curses numerous times and upon the gentleman arriving he complains about being the only one who knows how to cut transponder keys and that someone messed up all the keys so he doesn't know which ones are which. While waiting for another lady to have her key cut, another gentleman asks to look at the car door lock and informs me I have a broken tumbler and will need to leave the car for at least half a day. Why I was not informed this as I entered Sandy Springs Locksmith I am unaware.

Sadly, I cannot review their actual ability as locksmiths because I left prior to them doing any real work. I can account for their lack of ability to run a business however.

• Cons: Poor Business Ethics, Poor Appointment Keeping

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Comments

SECUIRTY1– April 29, 2009 at 19:16:41 PDT

We are truly you had a negative experience. We have improved our scheduling proceedures for automotive locks and keys to prevent this from happening again. Fortunately we have a 45 year history of being an excellent full service locksmith at the same location . Please give us another try in the future for any of your locksmith or safe needs. What ever you do if you need a locksmith again dont fall a victim the "phony locksmiths". They comprise over 85% of the locksmith listings.

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02/18/09

THIS IS THE REAL SANDY SPRINGS LOCKSMITH

by bklyn1111111111 at Citysearch

IThese people are they only "Sandy Springs Locksmith" registered in the State of Georgia.

Isn't it a shame that legitimate local Locksmiths like Sandy Springs Locksmith company (which has been at their "brick and mortar" location since 1965) are getting ripped off by so many "phony locksmiths". It is actually a violation of the State of Georgia (Uniform Deceptive Trade Practices Act, at O.C.G.A. ? 10-1-370 et seq. as well as the Georgia Fair Practices Act, codified at O.C.G.A. ? 10-1-390 et seq)to take a company's name with the intent to misrepresent to the public that they are that company or to use a "phony address" for the same purpose. For more info search "phony locksmith", "locksmith swindle" or the check the web sites of the BETTER BB or FTC.gov. You can also check the official website of the LOCKSMITH ASSOCIATION OF AMERICA (ALOA) and find that 85% of the locksmith listings (in the phone books their directory assistance and internet)are "phony" The aforementioned agencies and organizations all recommend that you pick a locksmith before you need them rather than wait for an emergency. PS They even submit phony reviews and say things like "they weren"t available for days or weeks" just to undermine the legitimate company

• Pros: Local company you can trust because you can find them!
• Cons:  They will quote real prices and real times,not say something on the phone just to get the job.

07/24/08

Affordable, professional and very knowledgeable

by hops10 at Citysearch

Our company has used them many times for all sorts of locks. We have been satisfied on the service and price every time.

02/25/08

Great Job !

by JJ564 at Citysearch

I used their services for the first time and they are very professional. Also the price is reasonable.

• Pros: Price reasonable and professional

03/08/07

Be careful when you call

by 3isabel5 at Citysearch

I called this company to get a quote on rekeying a couple of locks on my front door. They told me that they had no one available for many weeks to do this. So they gave me the names and phone number of 3 places that could help me. As soon as I hung up the phone, my personal phone started ringing off the hook....Apparently they had immediately sent out my name and telephone number electronically to other places and they were all calling me at once. The girl on the phone never mentioned she was going to do this nor did she ask my permission. Not a good business practice.

01/28/05

Reputable

by mommabobba at Citysearch

These people are the real deal - in business for over 40 years - very professional and trustworthy.

• Pros: Courteous, Reliable, Trustworthy