Sandy Springs Toyota

04/12/09

DO NOT GO HERE!!!!

by Pittmad at Citysearch

I'm going to keep this short, but I have never experienced such miserable and insulting customer service as I did when shopping at this dealership. I was so insulted by the sales rep R.R. that I had to take my business to another dealership. He said he didn't have time to help us if we weren't going to buy from him that day. We'd been there less than an hour. After I told him we needed to actually look at some cars first, he said he didn't have time for this and walked away. So did we.

• Pros: NONE
• Cons: The Whole Experience

12/08/09

Buying a car at Sandy Springs Toyota #1

by cheez01 at Citysearch

I bought a demo New '05 Toyota 4Runner V8 Black with black leather back in '05! Since then i've always had my 4Runner serviced here and receive coupons online and by mail for discounts on oil change etc. I know the management and sales staff well! If you are a loyal honest customer ready to purchase at a fair price the Toyota purchase process is in your hands! If you deceive your salesperson and become rude about the used Toyota or New Toyota you plan to purchase then expect to receive no respect and concern for a rotten attitude when the salesperson is doing his best with the inventory he has to meet the customer's request!! ! I'm not saying Sandy Springs Toyota has the best deal all the time but can be pretty close to it! You pay more for service and the time it takes to get you exactly what you want! Business is business! BE happy that TOYOTA IS THE BEST! Build a relationship with your salesperson and you'll always have the best deal for life! When you become ugly and nasty be ready to take your rotten self out of the dealership!!!!

• Pros: Become loyal customer and receive best deal
• Cons: nothing unless you are a customer without patience

11/27/09

Poor customer service practices

by CarMan at Citysearch

Spoke with Moses on the phone and he said they had the base model I was looking for. (I already knew from their website that they did not, but thought perhaps they had a new shipment come in.) When I arrived, I looked around the lot and didn't see any of the base vehicle I was looking for. Finally Moses shows up and brings me a vehicle equipped with $2500 worth of options I did not want. Then offered me a ridiculous amount for my trade. He wanted my trade plus $15,000.00 and wouldn't negotiate. I ended up going to a Toyota dealership across town and got an even more expensively equipped car for my trade plus $7000.00 OUT THE DOOR!!! Stay away from Sandy Springs Toyota unless you have money burning a hole in your pocket!!

• Pros: Had plenty of expensive cars
• Cons: Poor business practice and no negotiations!

11/18/09

They Suck !!!

by S Roth at Citysearch

2 long a story to tell.

Bought one New car from them. Had Big prblem a few days later and They wouldnt take back the car.

11/13/09

Dont Buy a car Here

by brddd at Citysearch

Wanted to buy 4 runner from my sales guy fabian spoke with him about a 4runner the day before my appmt.He asured me about the price and features on the 4runner.Well when I came in not only was the vehicle a different price but it did not have the features I was told it had.My salesperson fabian then looked at me with a stupid grin an said ok I lied just to get you to come in thats what I'm trained to do.So of course Ithen stormed out and went to nearby World Toyota and purchased preowned 4 runner.

• Pros: Liars
• Cons: Con artist

10/19/09

Dishonest sales

by 94889 at Citysearch

we were ready to pay cash for a prius this weekend and had done our homework. The salesman we had an appointment with was very late. After ironing out details we went home, then finalized the price on phone the next day, with all the minute details. He said the paperwork was being drawn up, to come buy our new car, but when we arrived he said the car was gone. That is typical in the business perhaps, but his treatment was anything but: he tried to get us to buy cars that were 2K more and refused to honor the initial agreement. Still, what was most disconcerting was his extreme aggression towards us. He was aloof, rude and extremely unprofessional.I'm happy to say we marched right over to World Toyota, found a respectful and straightforward salesperson, and now are happy owners of a prius. I would never treat customers the way they do. Also, expect to wait!!!!

• Pros: big, lots of cars
• Cons: terrible services, bait and switch sales

10/18/09

new in town

by janetnor at Citysearch

i just moved to town from dallas and i needed to buy a car. i went to sandy springs toyota and the experience was very nice. i visited a honda dealership and a nissan dealership. i bought a 4runner from sandy springs toyota because of the sales staff. they maded me feel good about my purchase. the facility is one of the nicest dealerships i have ever seen. i will be back for service.

• Pros: facility
• Cons: time

10/07/09

Poor service, filthy restrooms

by CSMobileUser at Citysearch

awful service. i have had numerous bad experiences here. they also always try and upsell you when you bring your car in for something as simple as an oil change. i'm here now, and their customer restroom is disgusting! the smell is making me gag, not to mention the back of the toilet seat is off, newspapers everywhere, hairs and urine all over the seat???!!!

gross. won't be back.

10/02/09

long time customer

by marye0306 at Citysearch

i own 2 toyotas and i bought both from sandy springs toyota. i have both cars serviced at sandy springs toyota and i plan to trade my 01 camry in for the new 2010 4runner when it becomes available. i will be buying from sandy springs toyota. i have know all the people at the dealership for a long time.

• Pros: ownership and personel
• Cons: parking

09/28/09

people were friendly

by barbara2532 at Citysearch

This is my 3rd car i bought from sandy springs toyota. i have purchased two new cars and one used. eventhough the experience was not perfect i did enjoy working with the dealer and i will definitely being buying my next car from sandy springs toyota

• Pros: atmosphere
• Cons: too long of a process

09/11/09

Service department will mislead you

by willow73 at Citysearch

I moved to Atlanta in 2008. I have a 2007 Camry. In January of 2009 I took my car in for an oil change. I was told that my tires needed to be replaced. Now, I had only about 23,000 miles on my car. One of the tires did, in fact, have a "bubble" on it but I was told that all four tires needed to be replaced because it was cold...blah blah blah. I was pressured into this by the service department and ended up paying $600.00 when I went in for an oil change. I went back for another oil change several months later and was told it was time for my 30,000 mile tune up. If I wanted to keep it under warranty I needed to get this done. To the tune of another $500.00. My car is 2 years old and I've already spent $1,100.00 on it. Every time I've gone in they have "suggested" other work that needs to be done on my car. BEWARE!!!