Sandy Springs Toyota

09/01/08

Bad experience, push and lie from sales person and sales manager

by newcarbuyer at Citysearch

Last Sat. I had a bad experience in Sandy Springs Toyota. The sales person, whose name sounds "wade", makes me disappointed.

We came to Sandy Springs Toyota to look for a new car. The sales person brought us to the car garage, pick one car for us, and let us drive it to the front door. Then, we followed him to the lobby. We had little communication. He started doing paper work. We had no idea about what he was doing until he asked for my SSN. I stopped him and inquired the price. He said he would not waste the time on negotiating the price of this car. I did not believe he had the front to have those words, especially when his manager stood beside him. He also stated that the dealer would loose $1414 after sold this car. I will never believe a dealer will loose money when they sold a car. I felt we were cheated by a stupid lie. We don't like this sales strategy. Unbelievable, the manager stood beside the sales person and supported his statement. After I told them I could not accept the price they offered, they said we could not have a lower price. If so, they will give us $10.00. However, they said if I left we could not have the price anymore. I felt that was ridiculous and could no accept any push from them.

Eventually, we left, we found a lower price, and we will never come back. No only us but also our friends.

• Pros: Thumbs down
• Cons: Thumbs down

11/27/09

Poor customer service practices

by CarMan at Citysearch

Spoke with Moses on the phone and he said they had the base model I was looking for. (I already knew from their website that they did not, but thought perhaps they had a new shipment come in.) When I arrived, I looked around the lot and didn't see any of the base vehicle I was looking for. Finally Moses shows up and brings me a vehicle equipped with $2500 worth of options I did not want. Then offered me a ridiculous amount for my trade. He wanted my trade plus $15,000.00 and wouldn't negotiate. I ended up going to a Toyota dealership across town and got an even more expensively equipped car for my trade plus $7000.00 OUT THE DOOR!!! Stay away from Sandy Springs Toyota unless you have money burning a hole in your pocket!!

• Pros: Had plenty of expensive cars
• Cons: Poor business practice and no negotiations!

11/18/09

They Suck !!!

by S Roth at Citysearch

2 long a story to tell.

Bought one New car from them. Had Big prblem a few days later and They wouldnt take back the car.

11/13/09

Dont Buy a car Here

by brddd at Citysearch

Wanted to buy 4 runner from my sales guy fabian spoke with him about a 4runner the day before my appmt.He asured me about the price and features on the 4runner.Well when I came in not only was the vehicle a different price but it did not have the features I was told it had.My salesperson fabian then looked at me with a stupid grin an said ok I lied just to get you to come in thats what I'm trained to do.So of course Ithen stormed out and went to nearby World Toyota and purchased preowned 4 runner.

• Pros: Liars
• Cons: Con artist

10/19/09

Dishonest sales

by 94889 at Citysearch

we were ready to pay cash for a prius this weekend and had done our homework. The salesman we had an appointment with was very late. After ironing out details we went home, then finalized the price on phone the next day, with all the minute details. He said the paperwork was being drawn up, to come buy our new car, but when we arrived he said the car was gone. That is typical in the business perhaps, but his treatment was anything but: he tried to get us to buy cars that were 2K more and refused to honor the initial agreement. Still, what was most disconcerting was his extreme aggression towards us. He was aloof, rude and extremely unprofessional.I'm happy to say we marched right over to World Toyota, found a respectful and straightforward salesperson, and now are happy owners of a prius. I would never treat customers the way they do. Also, expect to wait!!!!

• Pros: big, lots of cars
• Cons: terrible services, bait and switch sales

10/18/09

new in town

by janetnor at Citysearch

i just moved to town from dallas and i needed to buy a car. i went to sandy springs toyota and the experience was very nice. i visited a honda dealership and a nissan dealership. i bought a 4runner from sandy springs toyota because of the sales staff. they maded me feel good about my purchase. the facility is one of the nicest dealerships i have ever seen. i will be back for service.

• Pros: facility
• Cons: time

10/07/09

Poor service, filthy restrooms

by CSMobileUser at Citysearch

awful service. i have had numerous bad experiences here. they also always try and upsell you when you bring your car in for something as simple as an oil change. i'm here now, and their customer restroom is disgusting! the smell is making me gag, not to mention the back of the toilet seat is off, newspapers everywhere, hairs and urine all over the seat???!!!

gross. won't be back.

10/02/09

long time customer

by marye0306 at Citysearch

i own 2 toyotas and i bought both from sandy springs toyota. i have both cars serviced at sandy springs toyota and i plan to trade my 01 camry in for the new 2010 4runner when it becomes available. i will be buying from sandy springs toyota. i have know all the people at the dealership for a long time.

• Pros: ownership and personel
• Cons: parking

09/28/09

people were friendly

by barbara2532 at Citysearch

This is my 3rd car i bought from sandy springs toyota. i have purchased two new cars and one used. eventhough the experience was not perfect i did enjoy working with the dealer and i will definitely being buying my next car from sandy springs toyota

• Pros: atmosphere
• Cons: too long of a process

09/11/09

Service department will mislead you

by willow73 at Citysearch

I moved to Atlanta in 2008. I have a 2007 Camry. In January of 2009 I took my car in for an oil change. I was told that my tires needed to be replaced. Now, I had only about 23,000 miles on my car. One of the tires did, in fact, have a "bubble" on it but I was told that all four tires needed to be replaced because it was cold...blah blah blah. I was pressured into this by the service department and ended up paying $600.00 when I went in for an oil change. I went back for another oil change several months later and was told it was time for my 30,000 mile tune up. If I wanted to keep it under warranty I needed to get this done. To the tune of another $500.00. My car is 2 years old and I've already spent $1,100.00 on it. Every time I've gone in they have "suggested" other work that needs to be done on my car. BEWARE!!!

07/30/09

They are the liars!

by fbois at Citysearch

One of their shameless liar is Axel Aragon. I was planning to buy a Solara convertible. Knowing that the vehicle is rare now as Toyota had decided to discontinue the model, I emailed Sandy Springs Toyota asking if there is one in their lot. Axel answered my emailed and also called me later, saying that they have a couple of them and would like to sell me at a price level that I requested. I asked him about the details of the vehicle such as miles on it as well as the VIN. He refused to give me the information and insisted in me to come to visit to make a deal. So I agreed to come next day to have a test drive and he promised me to have a great experience. He even asked me what color I prefered so he could have the car ready to me. However, when I arrived there on the appointment time, Axel let me wait for 20 minutes before showing up for a quick hi, and passing me to another agent, and then disapperd. After waiting for another 20 minutes for the new agent to get ready, I was told that they did not have any solara convertibles, not even a used one! Basically, they just wanted me to come over to see other alternatives! Thanks for the "great" experience.