Athletic Club Northeast

03/19/09

Membership team is terrible

by wpv8 at Citysearch

I can't say enough bad things about their membership team. Since I have joined, they have screwed up my payment (and refused to refund my money) and my membership card, alienated friends I have brought as guests, pestered me with requests to gain access to my friends and co-workers and pretty much made me regret joining.

This is one of the more expensive gyms in town, but you wouldn't know it by walking around the facilities. Save for tennis courts and a rock climbing walk, they aren't offering anything special.

When I joined, I was assured that children were never unattended, but I have been bothered by them in the women's locker room and in the pool. Parents are not expected to rein their children in (even if it's two six-year-old boys running around in the women's locker room or a young girl swimming from lane to lane--including mine!--while adults are trying to get in a work out.)

More than anything I have been disappointed, frustrated and embarrassed by how desperate their membership team is. It's obvious they work on commission by the way they aggressively pitch memberships and try to leverage new members to bring in more members. I don't work in sales and I certainly don't work for this gym. Stop pestering me to help you meet your sales goals!

• Pros: Convenient location, great trainers, lots of classes
• Cons: Obnoxious membership team, unruly children roaming free