Midtown Bowl
Atlanta, GA 30324-4848
Phone: (404) 874-5703
02/11/2007 Posted by merebaum
When our party of 25 arrived many of the tables were occupied with league bowlers who were not moving. We also discovered that we were unable to add extra bowlers who were late. A friend had ordered a bowling pin and balloons and when he arrived he was told that there was no record of his order. When several members of the group asked to pay for their games, they were told to “pay the host.” When I inquired into the situation, I was told very rudely and dismissively, “This is policy,” and “there’s nothing I can do; you should have been told when you booked the party.” When one of the bowlers went to collect her shoe from the desk, she was given the wrong shoe. When she told the employee that the shoe was not hers, he told her that she would have to find the owner of the shoe herself. When she challenged the request, he continued to argue with her! Upon realizing that she was not leaving, he finally gave in and gave her her own shoe. We collected money and went to pay and were told that we would have to wait until the final game was bowled until we could pay in full. The final game was in the 7th frame with 5 bowlers. As we could not pay for the games and did not want to leave people behind, we sat back down at the tables where we had been bowling. 5 minutes later an announcement said, “If you are not bowling, you must vacate the tables at the lanes where you are sitting. If you do not vacate the tables, we will come around and embarrass you. Don’t make us have to embarrass you.” Nice. Two hours after leaving the bowling alley, we realized that we left a bag of presents. We returned and were told that nothing had been found. I returned again in 48 hours to inquire about the bag and was again told that nothing had been found. The lack of customer service, the rudeness of the staff and the indifference to our problems throughout the evening were very disturbing to me. I am highly disappointed in the establishment and will not return.
Cons: staff, customer service
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