Midtown Bowl
Atlanta, GA 30324-4848
Phone: (404) 874-5703
11/10/2006 Posted by athenaofamerica
First of all, going to a bowling alley and seeing at least 8 empty lanes gives me, the customer, the impression that there are lanes available. However, that was apparently not the case at Midtown Bowl. The person at the cash register said all lanes were "reserved" yet there was nobody around waiting to claim the lanes. Finally, after being made to stand at the front for about 10 minutes, he said we could have one lane if it we were done within 2 hours. How can lanes be reserved for a certain time and sit empty for 2 hours? Then, he gives us a lane right next to two lanes that were full of people (some 10-12 people, in fact). We couldn't even sit at the table that was designated for our lane - we had to sit 2 lanes over and walk to bowl. When we asked to be moved over 2 lanes so we could have more space, we were denied. (There were no less than 6 empty lanes for him to move us to.) Another group of bowlers came and was put on the lane next to ours. They noticed the lane to people ratio and our awkward seating arrangement, and asked to move - they were allowed to move to empty lanes with nobody on either side of us. Not to play the race card, but when the "customer service representative" moves bowlers of the same race as himself to empty lanes and wouldn't move us, that can be perceived as discriminatory. Customer service apparently doesn't exist at this bowling alley!
Pros: Good food, lots of parking
Cons: Customer service
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