VCA Pets Are People Too Veterinary Hospital

07/16/08

Highly Recommend Pets are People Two at Ansley Square

by Zeb2008 at Citysearch

I felt I had to write to support the wonderful staff at this business. My regular vet clinic is Pharr Road Animal Hospital but twice I have been to Pets are People Two at Ansley Mall for emergency, weekend or middle-of-the-night visits. The first time, a couple of years ago, a wonderful young vet stitched up my Akita's foot but also, without prompting, noticed a small skin condition Nikki had been experiencing for years in spite of traditional medical treatments and shared with me some nutritional remedies she had used with her own Huskies. I tried her recommendations and they continued to work for Nikki whenever the skin problems recurred.

Last week I took Nikki, who had since become elderly and crippled, back to PAPT in the middle of the night. Nikki was in the throes of suspected bloat. A very young vet technician, who could not have weighed more than 90 pounds herself, singlehandledly lifted Nikki (about 95 pounds) out of my car's backseat and heroically rushed her into the clinic to the emergency room. Sadly the x-rays determined Nikki had suffered bloat and torsion, and the professional staff at Pets are People Too very kindly, gently and efficiently prepared her for immediate anesthesia and thereafter euthanasia. I felt as though Nikki and I were surrounded by caring family members who respected Nikki's feelings and mine, who loved animals and felt the pain Nikki was experiencing as though it were their own.

Although I had not expected Nikki's end-of-life experience to take place at Pets are People Too at Ansley Square, I am grateful to them for being there for us, for handling everything so well, for their continuing contact with me and assistance as I arranged Nikki's funeral and later picked up her belongings, for their thoughtful condolence card when I was not a regular customer, and for just being so understanding and compassionate in this time of grief.

I would highly recommend this clinic.

• Pros: open 24 hours, professional staff who truly care about your pets

08/25/09

You will be overcharged for less than adequate care.

by lydiaJ at Citysearch

Do not trust this practice with your animals. This is a corporate practice whose main interest "money" will always come before your animal's welfare. If you do some research you will find other "local" clinics that charge far less and require less manditory testing. You will not find fees like biohazard, disposable needles etc, at most clinics. They also have a rule about splitting up flea and heartworm preventative into single doses..they claim this is a law..if so, most local clinics are pretty loose about this "law". Also, the quality of the staff has gone down hill. The people they employ are not professional and seem miserable in their jobs.

What is really sad is that The Humane Society has made a deal with this company to send them new clients in exchange for a free exam for adopters. This is really sad!! The Humane Society wants to be supported locally but they send adopters to the most expensive "corporate" hospital in town..instead of some of the other"local" hospitals which support the rescue efforts of this city and work to make animal healthcare affordable in the city of Atlanta.

One last point. If it is the middle of the night and your cat is dying, you will be turned away if you do not have atleast 500 dollars up front just to get your pet stable with fluids. They will turn you away and they will not give your pet's welfare a second thought. They will not even give you a referral! I know this to be true first hand.

All I can say is, For shame VCA/ Pets Are People Too!!!!

• Pros: 24 hour practice
• Cons: Their primary goal is racking up the charges

07/29/09

What a Rip off!

by azianbrat at Citysearch

I brought my newly adopted dog in for shots at the PAPT in Dunwoody. The assistant refused to help me weigh my dog and pretty much ignored us. Then, we were ushered into a small room and I was presented with a bill for $600!! When she saw the look on my face she said that we didn't have to do everything today and we ended up negotiating over services. I felt like I was buying a used car not taking care of my pets health.

The vet then realized that the dog was already chipped, but couldn't read it even though I found out later that the chip was from Home Again, the very same chip service they provide. I will NEVER go there again.

• Pros: scheduling flexibility
• Cons: horribly expensive

07/13/09

unsatisfied customer

by jkj1173 at Citysearch

I have two dogs that were patients at PETS ARE PEOPLE TOO. Today july 13th, i went in to get a single dose of heart worm medicine for one of them. Because of the recession i can not afford six month doses at this time, and haven't been able to for a couple months now. PETS ARE PEOPLE TOO, refused to sell me a one month dose this time. Their reason was that they no longer feel that the single doses are being administered properly???? So apparently I am capable of administering a six month dose but not a single dose!!!!! I am very angry. I also tried purchasing from PET MEDS., but when they called PETS ARE PEOPLE TOO, to get them to sign off on the meds., PETS ARE PEOPLE TOO, refused, even though my dogs were current with their shots and heart worm test. Their reason was because the generic meds. i wanted wasn't a med. they(PETS ARE PEOPLE TOO) CARRIED!!! I was trying too take care of my dogs, PETS ARE PEOPLE TOO'S patients. They are more concerned with their bottom line than the health of my dogs. I found a feed store in the next county that sells yearly vaccinations and heart worm meds. for a fraction of the cost, and i dont have too spend a hundred fifty dollars for an exam and office visit to get my supplies. This feed store is a saving grace, worth checking out. I gave them one star only because a rating was required.

• Pros: Their receptionist interrupted me four times and was rude
• Cons: They r more concerned with upsells than pet health

04/06/09

Horrible boarding facility

by CSMobileUser at Citysearch

While the areas of the building seen by the public have been updated, the boarding facilities are outdated, a biohazard and unsupervised. The staff hired to care for the boarders do not take the dogs out properly and they are all thugs who seem to care less about the welfare of animals. Do not board here without a kennel tour!

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

03/02/09

Too Expensive

by Zaugie at Citysearch

I originally chose this vet because it is open 24 hours. I have seen several vets there and they have all been excellent - especially Dr. Phillips and Dr. Woods. Unfortunately, since they became part of VCA, the prices have skyrocketed. I have a cat with chronic kidney disease and his fluids went from $30/mo to $60/mo. After comparing new and old invoices, it seems that almost every service has almost doubled in price - especially surprising in this economy. I would only suggest this place if you have a pet with special needs who may require overnight emergency care. Otherwise, there are plenty of better options out there.

• Pros: Excellent vets, caring techs
• Cons: Very expensive

01/29/09

Local Vet Has Sold Out

by skepticalcop at Citysearch

This was nice local vet until recently, when they sold out to a giant chain. The changes have been overwhelming, and even the staff complains. Instead of giving your dog a normal checkup, they now make you choose from several packages of optional tests and procedures, pushing the higher-priced ones, which are loaded with tests rarely considered necessary for most dogs. If you need ear-wash for your dog, you are automatically sold a giant bottle. If you complain, the staff says, "we've been bought out by a chain, and this is the only size they let us sell now." Prices have gone up for almost every procedure, and they try to push the high-margin prescription foods they carry, rather than suggesting a range of options that might work for your pet.

Yes, this is a still an option for 24 hour emergency care. But for routine care, try to find a real vet. This place has sold out.

12/11/08

Great emergency care!

by mipuppetmaster at Citysearch

I've not had a lot of vet experience, but my cat, Elmo, seriously hurt his tongue Nov. 2008, and they were all I knew to take him to.They saw him immediately, were very caring and kind. The Dr. called me twice a day to let me know how he was doing. It was very expensive, because of the treatment and putting in a feeding tube, but I felt very confident in choosing Pets Are People too, and, based on my experience, would highly recommend them for emergency care of your pets. I would normally take them to the Atlanta Humane Society, because of the cost (both my cats are adoptees), but their clinic has short hours and no weekends at all, which is when I needed the help. Thanks!

• Pros: great vets, caring staff, excellent and in depth advice
• Cons: smelly waiting room, discharge tech was not as helpful as I'd like

12/03/08

extra manadatory charges make boarding too expensive

by tfhogshead at Citysearch

I've used Pets Are People Too for several years for borading but recently got charged $112.00 for two nights boarding due to new fees. They now require fecals every 6 months, a new vaccination twice a year, and they plopped on an $18.00 exam fee on top of these two fees. I could have put my dog in a hotel for less money. I have no problem getting my dog's any vaccination they need, but I think these guys are digging for money any way they can. I won't be going back.

• Pros: good hours for pick-up.
• Cons: add-on mandatory costs.

10/15/08

Good Vet, Great Bath, Bad Boarding

by kparker07 at Citysearch

I agree with the above reviewer. PAPT has terrific veterinarians and amazing emergency care. My family has been taking our pets there for 25 years--long before they expanded, sold-out, and hired Gary, who is always too busy being snooty to actually assist customers. I am loyal to their vets for showing expertise and compassion when my pets were in dire trouble. However, the boarding facility can no longer compete with the day-camp style facilities (I recommend Barking Hound). My dogs come home pent-up and anxious--and they always have to urinate immediately in the parking lot, no matter how many "extra" walks we paid for. I would say keep this place on-call for vet care, especially emergencies, but board elsewhere.

09/09/08

Great Vet! but don't board

by CBCP at Citysearch

We have been using Pets are People Too for almost 4 years for our dog and cat. Dr. Wood is wonderful and we will continue to trust the care of our sweet animals to the wonderful staff at Pets are People too. We use to board there but after a recent impromptu tour have chosen to make the drive to a better place. The kennels were being cleaned out so the mess was somewhat understandable but the kennels were tiny and stacked on top of each other and the worst was the very loud rap music blaring not exactly what we would call peaceful music for animals already in a stressful situation. Our dog would come back very depressed and stressed which we thought was from being away from home but in recent boarding trips he has come back refreshed, happy, and always jumps out of the car to stay with his friends at Smith Farms. There are plenty of kennels that are a little more of a drive where the dogs can see the sun and play on grass. Smith Farms is wonderful - try them.