Spa Sydell

11/17/09

Disorganized

by 25yrgirl at Citysearch

I booked a couples massage for by boyfriends 29th birthday and of course chose Spa Sydell b/c of my previous experiance at the one in Alpharetta (5 stars). When we arrived I confirmed w/ the desk that the massage was under "Couples massage " to ensure that we would be together. The desk said yes. After waiting 20 min My tech came out and when I asked about my boyfriends' she said we were not booked together. She took us back (without stopping by the locker room to get a robe etc) to our rooms fully clothed --then again we waited. After 10 min. the manager came in and said even though I had requested 2 women I would have to have a man b/c they messed up. Not what I expected and it made me a little uncomfortable. I agreed rather than wait again for a women to become available. Then after the massage started the manager knocked on the door (interupting the massage again) to give us some lotion that smells good but isnt all that moisturizing. I was very thankful this location made attempts to make our stay enjoyable I was just disappointed in the service and the location. Alpharetta was just wonderful and I will definently be going there next time. As for the massages they were great and I ended up getting semi comfortable w/ the male doing my massage.

• Pros: massage
• Cons: this location

07/01/09

Group Event

by balmes at Citysearch

I am an event planner for a local company and was responsible to entertain spouses for a day while 'the guys' were in a meeting. I opted to take them to the Buckhead Spa Sydell for services and lunch. Susie Erath was our point of contact at the spa . She was responsible for helping us plan and organize our event. It was SO easy...I explained what we were looking for over the phone, we wanted to offer a few options to pick from, have lunch together and to go. We had a contract in place the next day...all I had to do was send the names and chosen services to Susie and we were all set. Everything was perfectly organized and ready the day of our visit and lunch was wonderful! We got in and out seamlessly and everyone was overly relaxed and fed by the time we left!

• Pros: Ease of planning

04/27/09

Wonderful Experience

by HP9679 at Citysearch

My husband & i went here for a couple's massage and it was the best Valentine's gift ever! it was extremely relaxing and we will definately go back. The staff was extremely courteous and we were both happy even though we requested two completely different things--I wanted a relaxing massage & he needed to destress his muscles. We have never slept better!

• Pros: Massages, Service

03/26/09

Corporate Announcement

by SpaSydellCorporate at Citysearch

Regarding In Spa:

The information surrounding the buyout of Spa Sydell is false. The company remains a privately owned, family business as it has for the previous 26 years. All gift certificates purchased under the Sydell name will be honored within one calendar year of their purchase date. Spa Sydell remains the premier day spa of Atlanta.

Regarding gift certificates:

All Spa Sydell gift certificates have a documented expiration date of one calendar year from the purchase date. After expiration, a surcharge of 20% can be paid to reactivate the certificate for the full amount.

For any remaining questions, please call 404.255.7727 or visit our website

• Pros: 
• Cons: 

06/11/08

Price kinda high

by Nez1911 at Citysearch

Great customer service....however the price is kind of high. Good for his and her date experience....

• Pros: Great service
• Cons: Price is high

04/09/08

Avoid Spa Sydell Like the Plague!!!

by Keilani78 at Citysearch

I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

• Pros: None
• Cons: They steal people's hard earned money

03/22/08

LACKS CUSTOMER SERVICE

by CRYSTAL2008 at Citysearch

I HAVE BEEN GOING TO SPA SYDELL FOR THE LAST 10 YEARS. I DON'T KNOW IF IN THE PROCESS OF GROWING THE BUSINESS THEY FORGOT TO INCLUDE CUSTOMER SERVICES. I WILL NOT BE RETURNING BACK TO THIS DAY SPA. ALL YOUR SERVICES ARE RUSHED THEY PUSH YOU IN AND PUSH YOU OUT. DAY SPAS SHOULD BE RELAXING IN THIS CASE YOUR JUST A NUMBER. THE LAST SIX TIMES I HAVE BEEN TO SPA SYDELL AT THE BUCKHEAD AND MIDTOWN LOCTION THE STEAM ROOMS ARE NEVER WORKING. THEY SHOULD MAKE CUSTOMERS AWARE OF THIS WHEN MAKING APPOINTMENTS. WHEN YOU WALK OUTSIDE THE SPA THE THERAPIST ARE SITTING OUTSIDE SMOKING LIKE THEY ARE IN A BACK ALLY SOMEWHERE. CUSTOMER SERVICES RATING THEY GET A NEGATIVE 99. THE CUSTOMER SERVICES IS REALLY BADD. THEY ARE TO MANY DAY SPAS IN ATLANTA THAT PROVIDE A RELAXING ATOMOSPHERE. THEY ARE ALWAYS OVERBOOKED AND FOR THE PRICES THAT YOU PAY YOU CAN GET BETTER TREATMENT ELSEWHERE. STAY AWAY FROM THIS DRIVE THRU SPA UNLESS YOU ARE IN A HURRY TO GET SERVICES

• Pros: MANY LOCATIONS
• Cons: EVERYTHING

02/28/08

poor 1-time experience, or just poor customer service?

by never2return at Citysearch

Let's see, where do I began. First of all when we (me and my significant other) entered the spa, we were ignored by a group of ladies for about 10 minutes. They were training new employees and making a lot of noise (I hope that poor customer service was not a part of it). Finally we were assisted. (the upstairs was very tranquil yet modern, and we quickly forgot about the rude staff downstairs) Let's move forward to the massage; we got a couple's massage. I had a man, while he had a lady. During the entire massage, I could hear my masseur breathing heavily (from exhaustion/ not physically fit?), and at one point, he thought it would be a good idea to remove his shirt/ uniform. I didn't mind it, when he asked, but unfortunately his forearms were sweating and were clammy and cold against my back - DISGUSTING! I could not relax between the loud breathing and the cold, sweaty arms. The entire experience was ruined, and as you can guess, we will never return to Spa Sydell, again.

• Pros: ambiance
• Cons: staff

01/16/08

WORST EVER! Anything but relaxing!

by ashmorton at Citysearch

If you want to get ripped off visit any Spa Sydell location. BEWARE if you have a gift certificate and don't use it when it is convienent for them they will flat out STEAL your money. They are crooks and should be ashamed to call themselves a Spa because they do exactly the opposite of helping you relax. The little lady who stared this company back in the day should be embarresed for what they have done to her name and reputation. This is one company who is only in it for the money and not the customer.

• Pros: NONE!!!!!!!!!!!!!!!!
• Cons: EVERYTHING! DONT WASTE YOUR TIME AND MONEY

01/14/08

Best Massage Ever!!!!

by shonalar at Citysearch

Ok, sad to say, this was my first massage! But, it will not be my last! I could not have asked for a better experience. Antwaun is the most professional massage therapist. He explained everything that he was going to do and asked where I was feeling the most tense. He even advised me on what to do after my message to release tension. The location was very warm and welcoming. My hats goes off to the Buckhead Spa Sydell! I will refer all family and friends to this location.

Thank you,

Shona

• Pros: Wonderful staff and knowledgeable