Swat Services-Termite & Pest

06/22/06

These folks are great to work with!

by joebobcarson at Citysearch

I've used SWAT for three different properties. Their scheduling methods, services, and warranties are very good. The technicians are polite and professional, and you don't mind having them crawl through your home.

We have two small children, and they have been very accomodating in scheduling so that we can have the kids away while the chemicals disperse.

• Pros: Courtesy, scheduling, quality
• Cons: None

08/22/08

So-so company

by k8gun at Citysearch

The technicians are great. The office needs help. I have to call them to schedule the quarterly service. They never call at the beginning of the month as I have asked. And every time I have to remind them that due to my work, they can only come on certain days at certain times.

I have never had any problems with billing. They even caught an error Ididn't notice

09/06/06

Poor customer service

by sarahpark at Citysearch

I have been using this company for two years now and the only problem I have with them is their customer service person. This woman is extremely rude over the phone. In fact I dread to receive a call from this woman to schedule a quarterly visit. One time I called to point out an incorrect charge and she refused to make an adjustment. Even when I protested that it was not my fault but somebody else's in the company who failed to keep the correct records, her reply was curt. She said "the charge will stay." Only when I said that I would stop the service, she agreed to work with me. A few days later I saw six different transactions posted by this company on my credit card on the same day, some of which are credit and others charges. It was supposed to be a simple adjustment.

It has been three months since I wrote my first review. They just completed another pest control service at my house and I found out that they had doublecharged my credit card. It has been two weeks since I first called the company to request that the second charge be removed. I have talked to three people so far, each one forwarding the problem to another, which made me explain the situation three times so far. The second person I talked was a manager, who then asked another person to take care of my account. They still haven't fixed the problem and I finally left a message today saying that I'm terminating their service. The people are completely incompletent and irresponsible. Never give your credit cards to this company.

• Cons: incompetent accounting personnel