Jim Ellis Volkswagen Marietta

04/04/09

Home Away from Home

by eldar at Citysearch

Second purchase from Jim Ellis in 3 years, driven by positive experience in both buying and servicing department, but most importantly being treated as members of family.

Both times we got expected trade-in value and competitive price for new vehicle purchased. We highly recommend Mr. Thom Holmes who will ensure that your buying experience is relaxed, and pressure-free.

Alongside, Service department will ensure that Jim Ellis becomes your car's home away from home and that you become a repeat customer for times to come.

Thank you Thom, and see you next year with our next car purchase!

• Pros: Great Buying Experience, Quality Service
• Cons: none

01/04/10

TDI Service

by panovak at Citysearch

"The Service staff, as has always been the case, does a superb job servicing/repairin our two Jetta TDI's. We will be continuing to bring our cars to Jim Ellis even though we live in SC. Thank-you for being excellent at what you do! Peter/Linda Novak"

12/08/09

Best Car Service

by TraceeHoward at Citysearch

"I always enjoy the service I receive from Jim Ellis Volkswagen. The staff is friendly and the customer service is great!--Tracee Howard"

• Pros: Excellent Customer Service
• Cons: n/a

03/01/09

Rip off, STAY AWAY!!

by Sharpie20 at Citysearch

I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called me and said come and look at it if you want, becasue it won't be covered under warranty. I took a mechanic with me who knew more about cars then me, we both noticed that the partially broken mount was not now completely brokene, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount, I wonder why?! They day I was suppose to pick up my car, they told me my fan wasn't working either and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to my mechanic's shop and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....Worst service, If you go for problems with your car that are under warranty, they make sure to find pr make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!

• Pros: Location
• Cons: Rude customer rep., liars, clueless technicians, Rip off Management

01/12/08

Not Applicable

by twinks1126 at Citysearch

Sorry, meant to review the Peachtree Industrial location...I have not visited this dealership and cannot review it.

05/16/02

Maintaining my Farvergnugen

by OpsGod at Citysearch

Jim Ellis service department are fantastic. They call you back, easy to make appointments, and work on Saturdays (but plan way ahead). They took great care of the car and the are honest and trustworthy. I wanted mud flaps on my Golf and a lot of folks wanted big money to do a simple thing. Jim Ellis gave us a great deal and offered to put them on, as well. They're close freeway and easty to get to.

• Pros: Saturday Appts, Knowledgable, Up Front

05/15/02

So-so experience

by FlorrieBurch_Citysearch at Citysearch

Mixed feelings about Jim Ellis. The salesperson we worked with didn't do the hard-sell, which was nice, but I do feel that if I hadn't brought my veteran salesman dad along I wouldn't have gotten as good a deal. But it is a car dealership, after all. They were difficult about getting me the CD player I wanted, which bothered me. I wanted an in-dash CD, and they told me that 2002 models could not be fitted with in-dash players (which sounded like BS to me) and I finally had to give in and get the 6-disc changer. Not a major thing, but when you're buying your first new car, you just want it like you want it. I do love my Jetta, though.