Killian Hill Service Center
Lilburn, GA 30047
Phone: (770) 925-3933
Ratings & Reviews Summary for Killian Hill Service Center
What Users are Saying:
- Clear explanations
- Finished on time
- Clean waiting area
- Trustworthy
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User Reviews for Killian Hill Service Center
08/16/2007 Posted by lizziej
I took my car in for a check engine light issue,Even though they we're very busy Joe the service advisor took his time and explaned the problem to me.He asked one of the Techs to stop what he was doing and scan my car,he did and they discovred that the problem was covered buy a Federal emissions warranty and said that the dealer should fix it for free.I tried to pay them for their time but they said that they we'er just happy to help me"WOW" . I could not believe it!!!!!! I took the car to the dealer the next day and they replaced the catalytic converter for free!!!!!! Joe saved me about $1,200 I still can't believe it!!!! I highly recommend Killian hill Service Center
Cons: extremly honest
03/27/2007 Posted by jwilhite1981
My experience at the Killian Hill Service Center has not been great, to say the least. First, I left my car to be looked at on Sunday evening and didn't receive a single call until Tuesday morning to inform me of the diagnosis. I was told that the parts needed to fix the car would cost $150.00 but with the labor charges added, my final total would be $848.00! That is almost $700.00 in labor costs! I called around to other service centers which all gave me quotes much lower. So I called the Killian Hill Service Center back and arranged for my car to be left out in front of the store with key in it. But when I arrived to pick up my car and assistance to help me transport my car, I found the store closed for the evening and my vehicle locked inside the fenced service yard. I would not recommend this service center to anyone after my experience!
Pros: Experienced and Knowledgable Staff
Cons: Poor customer service, labor costs too high
