Lawrenceville Yamaha & Honda

07/29/07

Disappointed in Customer Service

by jj2counsel at Citysearch

I have bought 3 motorcycles in the last 2 1/2 years from this dealer, plus other things for riding. I have been a loyal customer. I was disappointed when I asked for something minimal and the management would not include it for me after I have purchased 3 bikes from them. Oh well. The sales person that I always used there recently left too (apparently he felt mistreated as well). I will not go back to Lawrenceville Honda. I think that customer loyalty is important. I guess they do not. Cycle Nation just opened in Braselton near my home. I bought my latest bike there and was very, very happy with everything.

• Pros: Great service from Chris Sheldon the salesperson
• Cons: Management is not quite as good and they make the decisions- frugal is a good word