Lawrenceville Yamaha & Honda

07/18/09

Refuse to service older motorcycles

by aj42 at Citysearch

They claim that they are "too busy" to service older motorcycles, so obviously they do not need your business - go somewhere else.

• Pros: None
• Cons: Will not service older motorcycles

03/26/08

Terrible Customer service, great selection, great prices!!!!!!

by customerservicesucks at Citysearch

I searched far and wide for the best price on a 2007 Honda CBR 1000. I found that Lawrenceville Honda had the best price and a good selection. I went to visit the location on a couple of occasions. Finally decide to put down a deposit. I later changed my mind and asked for my deposit back. Kenny agreed to give me my money back. Time passed and they only gave me 1/3 of my deposit back. Called back and he said the owner had changed her mind and would not give the rest of my deposit back. They offered me a credit good for one year from date of initial deposit (May 9). Called in February to make sure offer was still valid. I was told Wendy(office manager) would call me back after researching the issue. Waited three days and didn't hear form anyone. So I called back and asked for Wendy. Very rude, impolite, she stated that Kenny no longer works for them, but he stated that my credit was only good until January 30, not May 9 like previously stated. They have good prices, great selection, but they are some very lying, underhanded, and untrustworthy people. After I placed my deposit down. I started hearing alot of horrible stories about the TERRIBLE customer service. I will never do business with them again. I am starting to wonder why my original salesperson or the sales manager no longer work for them.

• Pros: Selection, Price
• Cons: Terrible customer service, Terrible customer service, Terrible customer service

11/17/07

Poor uncaring and lack of customer service.

by kingpin06 at Citysearch

I visited Lawrenceville Honda because they advertised on line some great prices on a Goldwing. The salesman, Charles Sasser stated they would give me book wholesale value for my trade-in. He looked it up in their book at $12650.00. The next day I called him and stated I was bringing in my bike to work a deal. After driving 130 miles he meets me in the parking lot and states the owner would only give me a little over half of the book value, $7800.00, because another dealer had some of the same bike that they could not sell. Sasser had my number, which I watched him write down the day before, and he could have called me and told me that, saving me a 130 mile trip. I turned around and left. No matter how good a price they offer I will never do business with these people. Poor, sad, customer service, especially in this economy, trying to lowball me on my trade; i guess they figured once I was there I would cave in and give them my bike. Not only will I never spend one cent at this dealer ever, but I will tell everyone I know about how this played out. This dealer lost two sales as I am shopping for a bike for a friend, which I do often. Had they treated me with dignity and respect they might have earned lots of business, (service, parts, bikes) but as it turns out they get none.