Jim Ellis Audi Atlanta

10/05/09

Outstanding service

by Mike Allred at Citysearch

Recently had my Audi A8 serviced with Chris Lee as the service leader. He is excellent-enthusiastic, thorough, direct, youthful and a positive can do attitude. He kept me informed throughout the service about a unique part that had to be shipped and ordered. He and Shaun, tire guy, do all my work and I totally trust them to provide the best service in town. If you buy from Jim Ellis make sure you meet Chris, he is the best.

• Pros: Professional, timely, accurate,

01/15/10

Drive an Audi from Jim Ellis

by ChiefBroom at Citysearch

"I am now on my ninth Audi. I have leased all but one of them from you and I will continue to do so for as long as Audi maintains their high standards of quality and Jim Ellis continues your high standards of service. Keep up the good work. ---J. Craig Hill"

• Pros: Expert sales and service
• Cons: None

12/31/09

No better place to buy an Audi

by Petralia at Citysearch

"Patrick Wolff is a dedicated, enthusiastic, sincere salesman and I always enjoy working with him. I hope he is with you for many years to come; I can't imagine buying a car from anyone else.--Kathryn Petralia"

• Pros: Excellent service, attention to detail, amazing follow up
• Cons: Can staff be too helpful? I don't think so

12/31/09

Great Service

by kenaht at Citysearch

As always, I received phone calls throughout the day with updates on the service. Great communication! Every time people ask if I like my car (2006 A4), I say it's great, but the best part of owning it is the incredible service you guys perform.Thanks for the 2009 A4 loaner. I guess I lucked out this time, but driving the nicer version of my car has definitely got me thinking that when my current car eventually dies, I'll probably be buying another audi.

12/11/09

Excellent Service

by bobbyduffield at Citysearch

I was really impressed with my experience. The service was same day, a vehicle was ready for me when I got there, and the car looked great when I picked it up.--Bobby Duffield

• Pros: friendly staff, fast service, loaner car ready upon arrival

10/09/09

Pleasant, professional purveyor (& servicer) of fine cars.

by BMWBig6 at Citysearch

If you have decided to purchase an Audi, you've already demonstrated an affinity for beautiful art on wheels combined with sensible German engineering, quality craftsmanship, and breathtaking performance. But with several Audi dealerships to choose from in the Atlanta metro area, why risk having just an average (or below-average) buying and ownership experience when you can bet on a sure thing? After purchasing two Audi vehicles from Jim Ellis Audi of Atlanta (and cross-shopping other dealerships for comparison each time), I have concluded that Jim Ellis Audi of Atlanta offers customers the best overall experience, from sales to service. Not only do they retain the best salespersons (who are both professional and educated in the products they market), their service technicians are competent and actually listen to the customer. I can’t tell you how many times I’ve experienced adversarial attitudes (or collateral damage to your vehicle!) at other dealerships when seeking warranty repairs. Not so at Jim Ellis Audi of Atlanta, where you are always treated with respect and courtesy. Owning an Audi doesn’t make anyone more special than anyone else, but the staff at Jim Ellis really strives to make you feel otherwise.

If you’re in the market for a new Audi, I highly recommend asking for Jeremy McLean in Sales. He’s an Audi Brand Specialist that loves his job and is a true Audi enthusiast. But don’t let his multiple awards for nationwide sales leader scare you, as Jeremy is soft-spoken and understands the meaning of personalized service and individual attention. The Sales Manager, Tracie Dean, is also a pleasure to work with, and looks after all of her staff’s customers like they’re one of her flock.

No customer ever looks forward to the paperwork process when purchasing a car, but believe it or not, Rob Waggoner executes his responsibility as Finance Manager better than anyone I’ve ever dealt with, fostering a relaxed and supportive environment. He made the cold business side of the transaction feel like talking to an old friend.

And if your Audi is due for scheduled service (or isn’t behaving properly), Service Advisor Ken Stamps is the man you want to talk to. He pays attention to (and follows) my needs and special requests, and surprises me by anticipating or suggesting other things I hadn’t even thought of yet. I can’t say enough about the great people at Jim Ellis Audi of Atlanta, because when your new car isn’t so shiny anymore, or it’s long gone and you’ve replaced it with something else, it’s the people that you will remember most. And Jim Ellis Audi of Atlanta has some of the best humans (and products!) in the industry.

• Pros: Courteous & accommodating staff (sales or service)
• Cons: So popular, may be difficult to schedule a next-day appt.

07/29/09

Horrendous service - stay away!

by catherine242 at Citysearch

We are in the market to purchase a new Audi and visited Jim Ellis to look over the models and test drive a vehicle. We have been floored by this dealership's lack of attention, poor customer skills and overall lack of interest in our search.

This is what struck us:

* Upon entering the dealership, employees seemed to be wandering aimlessly. Five minutes went by before someone acknowledged us. The difference in attitude between the Audi personnel and other dealerships on P'tree Industrial is shocking.

* We were not allowed to test drive a vehicle on our own. When we did test drive the vehicle, the manager answered a personal phone call and was unavailable to answer questions.

* We have requested quotes from this dealership four times. The manager has sent us quotes that do not mirror the options (note: we only care to add four simple options, not a complicated task) we desire. Moreover, she seems blase about this deal.

We love Audi, but will be purchasing our car elsewhere.

• Pros: N/A
• Cons: service, attitude, not responsive to customer needs