Roxx Tavern And Grill
Atlanta, GA 30324-4945
Phone: (404) 892-4541
06/27/2008 Posted by JayAllison
I have always enjoyed Roxx on Friday nights but I have found over the last few months that the wait staff doesn't appear to have any guidelines for serving guests. Certain servers do not keep drinks refilled and once a server even threw a straw at us. The last time we had a problem with one of our drinks (in reference to pouring) and it was obviously a big deal with the wait staff. Two of the servers stood in their usual place against the wall behind the host console and talked about us. They didn't even try to hide it, it was so easy to read their lips. We immediately left and had dinner somewhere else. Instead of going around to tables talking to guests, the managers need to be paying better attention to how the wait staff is treating customers and develope guidelines and make them stick to it.
Pros: Food is good
Cons: servers need training in customer service
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