I liked that my first experience on the lot was pleasant. Andrew introduced himself and quickly informed me he would not hover. Andrew has been very helpful throughout my entire experience, willing to answer any of my questions and explaining everything in detail. He made my first car buying experience an enjoyable one.
Chett was an awesome salesman. I know that within 5 years I will be interested in another vehicle and my wife and I will look for him.
I always get great customer service the few times I've come to Rick Case Kia - Gwinnett Place Mall. Thank you.
Mike was very patient and knowledgeable about the Sorento we bought. I would return to buy a vehicle from him in the future.
Marty was great to work with. Informative, fast response to inquiries and cared about us as customer. Can't really think of anything that can do better
All I can say is Mr. Carter is an OUTSTANDING salesperson!!! I will refer his service to ALL that may be in search for a new car. =)
If every dealership,and especially
every sales person (Clive Hunter), acted as professionally and courteously as those at Rick Case Kia, car salesmen wouldn't get such a bad rap. This was my first new car purchase and I was prepared for the worst, having dealt with other dealerships several times for service. You hear all of the jokes, cliches and horror stories, and one assumes that's how all dealerships behave. But that was not my experience at all. I can't say that I've ever heard about or experienced the level of customer service I received at Rick Case Kia. Everything, and I mean everything, was as positive of an experience as it could have been. Clive really went above and beyond to make sure we got what we wanted and gave us an outstanding price. Clive and I exchaged several emails and had a few phone conversations before I came in. He was never pushy and was always patient with my questions. His only concern was that I got what the vehicle and deal I was looking for. His attitude and care were absolutely genuine. I really can't say enough to express my satisfaction.
Collin Bramlett, general sales manager, handled the financing. I was also very pleased with his level of service. He showed us our options and potential warranties we could purchase, and let us decide what we wanted with no pressure. He even matched the lower APR we were offered from our local credit union, even though we were going to finance with him anyway. Another display of genuine customer service from Rick Case Kia.
We purchased a 2012 Kia Sorento SX. If you want a luxury type SUV/Crossover, consider the Sorento. The SX is loaded with features and "bells and whistles" that you would expect to find at a much higher price point. Absolutely love it and couldn't be happier.
First I am a satisfied customer. When I came in I was not sure if I will be driving out with a car much less a brand new one. My rep was above excellent. She took time a treated me like she knew me before. This is the type of customer service any and every company needs. I believe that some people are working with customers but they are really not people oriented. Thus client service rep. derserves a raise and I will be checking back to see if that's done. When you have people liket his you show appreciation.
Chett was the most friendliest, professional person we spoke to by phone. He helped us and handed us over to Cassitta when we arrived as he was busy. He took us for our second test ride and was great. Kind and expedited the financial/paperwork very quickly. Thanks!
I was very impressed with Chris and P C. Both were very professional and helpful, even when I had changed my mind on my order. I'm proud to have purchased a Kia from Rick Case Kia.
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