Suwanee >Consumer Electronics Repair > Tanstel Electronics
4154 Silver Peak Pkwy, Suwanee, GA | Directions 3002434.054606 -84.081636
M-W,F 9:00am - 5:30pm, Th 9:00am - 5:00pm, Sa 10:00am - 2:00pm
I took my TV there after the manufacture recommended them as their factory service center. I dropped it off end of July 2013 and paid a $50.00 deposit. They told me someone would contact me within a week with a diagnoses. A month went by and no word so I called. Said they would get right on it. Another couple of weeks went by and no word. I called again. They said the tech lost the paperwork. I complained and called a few days later. They then had a quote for me...another $55.00 to fix the TV. I approved the work. Another month or so went by. I called at least once per week at this time and was always told it would be ready that week and someone would call. Finally I had enough and told them fixed or not I was picking it up in 4 days and wanted my original $50 back. I went to get it and they could not find it. I looked around the shop and spotted it with my name on it. I took it home. They refused to give me my deposit back. They never once called me. I was lied to by everyone I spoke with about the performance of this company. I cannot believe how they stay in business with such poor service. My TV was there 3 full months. Stay away from this company. I gave them time and chances and was very polite to them. They were polite to me, but it was all lies. They never even apologized for the delays. So I am out $50.00, two trips to Suwanee, GA. and 3 months of time and now starting all over.
Recently the Geek Squad (Best Buy) arranged for this electronics firm to repair our television. A representative called and provided excellent service in explaining your procedures and scheduling our service. A field technician proved to be very knowledgeable and personable. He tested the main board and found that the power supply board would need to be replaced as well. This required ordering a new board and a second visit to our home. We talked with a customer service representative at their office and she was most helpful. We thought the television might not be repaired for another week. When Aaron was able to get our needed board, he notified us immediately and scheduled the repair for the nest day. A different technician arrived precisely at the scheduled time and skillfully installed the board. He checked to make sure that everything was working to our satisfaction before leaving. He asked us if we had any questions at all. We had our Samsung lcd television repaired a month earlier which was our of warranty and it wasn't at all a good experience with the other servicer. we have been very impressed with the service we received from this company. We will recommend them for anyone needing television repair service.
Consumer BEWARE – Tanstel was chosen by my warranty company to fix my Samsung plasma BEFORE Thanksgiving. They came out and said that they needed to order a different panel. We had to wait another week or so. That panel wouldn't work either.
Before Christmas, my TV was picked up and taken into the shop to be looked at in more detail. Prior to this, it took them several days to get around to even picking it up. We were told initially that it was going to be that night. It wasn't until a few days later.
During December, I had zero communication on their part. I had to keep calling in to check on the status of my TV. I was repeatedly told that parts had been ordered on the 17th. The parts were not actually ordered until December 28th. Once they came in, my TV was ruled as needing to just be replaced.
The warranty company contacted me and said that I needed to get the TV to the store and trade it out. Now, I can't get Tanstel to bring my TV back. I have called repeatedly for FOUR WEEKS to make it happen. I have been told for the past three that they will bring it that week. No communication yet again. This week, I was told that they can't get it to me until next week. I'm not holding my breath at this point. I'll pick the thing up instead of dealing with a company that puts more effort into lying to me than doing what they were hired to do.
Best Electronics Service in town – Out LCD went out over the weekend-called five or six places-these guys responded quickly, made appointment on time, tweeked the TV and fixed my Boise sound system all for only $59.00.
My wife and I were very very pleased with this and Tom The technician was articulate and knowledgable and helpful-cleanly dressed.
Could not ask for more.
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