3 years and going great. In the interest of full disclosure, I got a letter with my annual Help Desk contract asking us to post a review. We are very happy with our POS system, so were are happy to oblige. I would say that Nautilus has exceeded our expectations in just about every category. I think the most important thing is the ease of use. We are not present on site all the time. We depend on our managers. And this is one easy system. We almost never have issues. And when we do, we can fix most ourselves. We don't use every feature, even though our account manager tries to pitch us on them every year. But it is a very stable system. it is a very fast system. It does what it says. We have had to have a few warranty calls - mostly our fault. Each time, the next day, a new piece arrived. Heck, I can't even get Comcast to return a call in 12 hours, and these guys have a new piece of hardware ready to install. I would highly recommend the system.
Very Satisfied. We were first attracted by the Hewlett Packard name. Anything HP has to be pretty solid. And that proved to be true. But the best part of the system is the support and the work that they put into building our system. This isn't our first time through the process. We tried Aloha and swore we would never waste that much money again. And we considered some economical systems, but they seemed fly by night. But the Nautilus guys have been all over our needs, for over a year now. We got a lot more features than expected. The inventory system has proven to be a great tool for us. The reservations system has helped immensely as well. This is the best value on the market. Seriously. Even Aloha did not give us many of these features, and that cost $7000 more. When the old Aloha system finally fails in our other store, we are replacing it with Nautilus.
Great System. Better Support. We now have Nautilus in 4 restaurants,and hope to grow to more. It is impossible for a system to provide more features for the money. I'm not sure if there are any more features to add, really. Over the past 5 years, Nautilus has delivered on every promise, and then some. Never have i seen such prompt responses to support calls. Even when we were responsible for breaking a terminal, they replaced it, next day, prior to the doors being open. Service like that is why we keep on buying from Nautilus.
Highly Recommended. We had an excellent experience, from start to end, with the guys at Nautilus. They were very professional, thorough, and courteous. We got way more bang for our buck from Nautilus, than from any other offer. Of course, the name Hewlett Packard means a lot. We are confident that if anything does happen, we have an excellent company behind us. I would recommend Nautilus to any business looking for a POS system. You get a lot more than just a cash register. We use the gift card program and the VIP program. We are starting to use the inventory element, because it is way easier than we thought it would be. I think anyone would be pleased with all the features.
Very pleased with Nautilus POS.
We have a very busy restaurant that does dine in, take out and delivery.We needed a strong system to provide the tools that we have to have. Nautilus met all of our needs. Our hardware has to be very durable, as there is constant traffic, 24 hours a day. We cannot afford to have any terminals fail. And our servers are not very careful. Twice, our employees damaged terminals. And twice, Nautilus was here, next morning, to replace the terminal. The system has all the features we need, and some that we hope to use in the future Right now, we use the delivery tracking, gift cards, VIP program and reservations. We are in business now for 18 months, so I think we can start using the Inventory system soon,
I would recommend this system to anyone. We looked at Aloha, Micros, Restaurant Manager, Harbottouch and PixelPoint. Nautilus had the best price of all except Harbortouch - which was a rental system. But Harbortouch had none of the features that we need to be successful. It was just a cash register with colored buttons. For the money, you can't beat Nautilus POS
I really can't say enough about our Nautilus system. It has been almost a year, and we have never had even the slightest problem. The system was installed very professionally. The traiing was convenient and excellent. The system came ready to go. We were able to ring transactions only an hour after the tech arrived. They have been very good about making changes. When ever we had support calls, the responses were amazing. I mean like minutes, if they did not pick up the phone on the first ring.
We have been in the business for 30 years. I have bought Aloha, Micros, and PixelPoint before. Nautilus is easily the best of the 4, and was thousands of dollars less expensive. We have not had to use the warranty at all, yet. But we did get a 5 year, onsite warranty. No other vendor was willing to match that. And I trust HP to get the job done right.
Very Pleased with Nautilus POS. We are about to purchase our second Nautilus system, for a second site. Our first system outdid itself. It delivered on everything promised, and then some. I would recommend this company to any restaurant or bar. It is very easy to use. Even our new managers caught on right away. It has many features that other companies wanted to charge us for. We use the Gift Card System, Customer Loyalty System, Table Interface / Reservations, and Inventory. All were included in the base price. The price was also very affordable. We paid $24,000 for a 6 terminal system,. That was $6000 lower than any other company. And it included a 3 year warranty. We have had the system for 18 months and have never had anything break. But it is nice to know that it would be replaced, tomorrow, if something did break. As far as I am concerned, you cannot go wrong with Nautilus.
Great System. Better Value..
Pros: Very affordable. Great support plan. Good trainer. Everything was done for us. Professional technician. Easy to use. 5 year replacement Warranty.
Cons: No Local Salesperson. Thats about it. Then again, who really wants to talk to a salesperson after you buy something?
Unlike other system we looked at, it seems like the Nautilus people really want to work with small businesses. We only have two terminals. Other companies had no time to talk to us. Our Nautilus salesman called almost every day, as we got trained and installed. I would tell any small retail store to buy Nautilus
Terrific Retail POS. We have found the entire Hewlett Packard team to be excellent. Our terminals are very sleek and compact. The program is very easy to use. Nautilus did absolutely everything for us, including the installation, training, and our inventory. There were o hidden charges. We use the gift card module, VIP module and inventory. All were included in our base price, which was really low in the first place. I would definitely recommend Nautilus if you are looking for a good value for retail point of sale.
A good POS system at a great price. We feel we got an excellent value from our Nautilus system. For those who have bought POS before, it is a very different model. Training is done via webinar. This turned out to be nice, as we did it from our home, on a Saturday. But it is different from what we expected. The system came completely programmed though. We were able to go live the day it arrived. But the installer did not know our database. Our tech was actually on the phone and dialed into the system. It was a good experience – just different.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Nautilus Pos on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.