Many thanks to Chris & Travis @ the Alpharetta location for helping me regarding my recent auto damage claim. Along with the insurance adjuster, Rick Nelson, they were so courteous, friendly and willing to help salvage my vehicle for repairs. They even completely took care of transferring my car from the other body shop that initially assessed my vehicle. They made me feel so at ease and hopeful for my repair situation, all while being very practical, cost-effective, honest, and professional. Kudos to all of them for displaying such outstanding customer service!
We were very pleased with the communication with this business while our car underwent repairs. Our service advisor Steve provided a high level of professional service and kept us well informed throughout this process.
There are so many great auto shops in the city and this is one of them. They people that work in here are great, they are very cooperative.
"I picked up my Mazda CX7 yesterday at
the Alpharetta location. This was my second experience with your service. I have Geico insurance and they lead me to your center.
You have the greatest customer service, daily updates on how the repairs are going.
Courteous and helpful staff. I can't thank you enough for making it all a smooth process and making me feel like I was an important customer."
Overpromise and Underdeliver!
This is what this company lives by. Over 9 weeks for repair. My MINI was delivered to them on 01/02/13 and returned 03/21/13. We had a 2 week delay because a previous hack shop was being back charged. I was told it was a 1.5 week job so i expected 2 weeks. The main reason for delay was Director of Operations continually pulling techs off to work on other projects. For the last 2 weeks I personally checked on the car every day and for a few days helped put it back together. I would have expected near perfection but i’ve already found 5 issues in 2 hours and the list keeps going.
I’ve never seen an uglier case of poor customer service or lack of respect for a customer.
Great service from the initial estimate to the final preparation of the car! Thanks!!
I have used you three times and each time was an awesome experience. I refer all of my contacts needing auto body repairs to your shop.
Amazing people to do business with. Answer all my questions honestly and provide me with quality repairs. Never had any problems ever.
The service here was and but better was the customer service! I would recommend to any one.
Thanks for taking me in and speedy service given good wishes in all things! Cheers.
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