“it was cold, the cheese was hard and cold and the mushrooms were cold.”
Poor Dining Experience.......
I am really disappointed in the quality of service I received at Avondale Pizza Café today. I entered into the establishment alone, sat myself, and waited for around 10 minutes before anyone even addressed me. Let me add that it wasn’t even busy for it still to be considered lunchtime (around 12:40 pm). Finally a server stopped by to ask if I had been helped and took my order which consisted of a slice of pepperoni pizza, a small chef salad (minus olives), and hot tea. Well I was delivered my salad (plus a load of olives) and hot tea almost immediately and then my server disappeared. I had a friend to walk in around 5 minutes after I received my salad and tea, but she too sat for around 10 minutes until I finally suggested that she walk to the counter to place her order since my server was nowhere to be found. Again we waited, and waited, and waited. I finally walked to the counter to ask to speak with a manager since my slice of pepperoni was MIA and it was taking forever for my friend to receive her order as well. I spoke with Mike, the manager/pizza maker, who refused to even walk to the front counter because he was busy making pizza and requested that I come off to the side where he was located. I explained to him that I had been waiting a very long time and even witnessed another party walk in minutes behind me but seem to have had a full lunch plus refills in front of them. He didn’t offer an apology for the poor service but said that he would take care of our checks. As Mike and I were talking, a different server butted in and said that she had our orders and proceeded to deliver it to our table. To our dissatisfaction, we were delivered lukewarm pizza and a check with less than impressive discounts…….Thanks “Mike” (sarcasm)!!
Well I tried to make the best of it and ate most of my slice. I had to leave earlier then my friend, vowing to never return. However, shortly after my friend called and explained to me that I had been banned from the restaurant based on the chitter chatter she heard amongst the servers. I guess I was supposed to tip server 1 and server 2 for ignoring us, providing poor service, and lukewarm pizza.
Avondale Pizza Café, I am not a fool. I do not pour my money into any establishment where I am not treated well as a customer, so you banning me is a joke. I’m sure you realize as a small business that every dollar counts. No one in their right mind should accept bad service especially when our money is what keeps your doors open. I don’t live in this area but I work in this area for a state entity that constantly looks for different eating establishments to cater to our students, faculty, and staff. I will be inquiring as to whether this establishment is on our vendor list, and if so, request that you be removed. I am really disappointed in the quality of service from your servers and the lack of concern from management.
I do a lot of traveling so when I get the opportunity to get down to GA, I am always excited. First time going to Avondale Pizza Cafe, but I liked it.
Gooey cheese, nice crust, generally good pizza. The only thing they could work on is the wait. It wasn't extremely long, but I was starving!
i was disappointed. i was disappointed in my pizza last night. i've been going to avondale pizza for years. it was cold, the cheese was hard and cold and the mushrooms were cold. i could not taste any sauce. what's up? my friend had ziti and was disappointed after having ordered it in the past.
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