Salon Bella Dama

02/08/12

What Happened....Feeling Unappreciated!

by Feedback4you

I was with this salon when they first moved to their new location and was a regular and faithful client. Customer service was great in the beginning but I noticed a gradual decline as they became more comfortable and a significant decline in customer service when Iris left. Iris was exceptional at greeting and making you feel welcome...I left shortly after she did. After coming across one on the stylists a couple weeks ago, I decided to write this review to indicate why I chose to leave. First, if you publicize that you're an "upscale" salon, then your services should better than average--especially if you charge more than average for the same services. I expect to be greeted when I enter a salon (whether I'm a new client or old--especially if I'm an old client since this is repeated revenue for you). I've been there when stylists look up but didn't speak because they were with a customer. What?? smh. What happened to offering drinks? Second, consistency is a must. Don't cut corners--unless you plan to cut the price as well. If there is a customer that's displeased, the way YOU respond to them is what will keep them coming back. Your work will not always be fantastic--you will make mistakes at times. If you get an attitude, then you've lost that customer. You're not doing them a favor... they are keeping you in business. NEVER forget that. Both the owner and staff should be elated that a customer drove by several other salons to visit theirs. Third, the final reason I left is that I simply didn't feel appreciated. I didn't feel that my gas, drive, and tips were reflected in the overall experience I received. While I loved the hair care, I care about the actual "experience" equally as well. Upscale=quality, professionalism, courtesy and appreciation. It's a shame...you started out so well.

12/01/11

DEIDRA CAISON IS A MUST SEE!!!!

by RandaB1287

I have been going to Deidra at Salon Bella Dama for about 2 months now. Not only did she give my hair a new look she boosted my confidence. She is very professional, and she wants whats best for her clients. There is not a day that goes by that I do not get compliments on my hair. I let her do whatever she wants to do. I completely trust her judgment. If you are in the ATL, area or even if you are not she is WORTH the drive because when you leave you will not feel the same. I look forward to going to see her every two weeks!! She is the BOMB!!!!!!!

Not only is she professional but the entire staff at Salon Bella Dama is, you will leave filling like a Million BUCKS!!!

11/15/11

Ask for Patrick

by NoraArnette

After about 2-3 years of not having my hair cut by a real stylist, I had been looking around, but had no dice.

I found Patrick, and he did my hair. I have fine hair, but there's a LOT of it, so it's thick in quantity but fine in texture. I told him a few requirements (that I'd like a few layers, liked to keep my bangs, sometimes I let it air-dry when I don't have the time, and I'd like to keep the ability to have it up in a ponytail) but told him to just do what felt right to him, since he was the expert, I had nothing to lose, ect.

After some time (and a big giant wad of hair on the ground), I got a really nice, voluminous hair cut with layers and pretty bangs. When I pull it up a pony tail, some strands of hair fall down with my bangs, which is EXACTLY what I was hoping for. It looks PERFECT. I know that this style will be very versatile, whether I decide to curl or straighten it, or let it air-dry (I have naturally wavy, beachy-looking hair).

He's spent some time in Germany doing hair (He also came back with the styling tools). He also says that he does "Dorm Haircut Parties" so I'd recommend him to any college student as well.

TL;DR- Patrick is a great stylist, knows what he's doing, and I'm VERY pleased with my haircut. :D

09/13/11

My stylist is not here anymore, so I won't be either!

by Veevee

Very nice Salon, but I have found the best stylist for me, so I go where she goes!

08/31/11

PUNCTUAL_PROFESSIONAL_TALENTED_ACCOMMODATING

by Dr SWM

I have very high expectations of my stylist. In fact I visit my stylist once every two (2) weeks faithfully, rain, sleet, or shine. As such, I left my previous stylist of 5 years due to ongoing, consistent, unprofessional conduct; I felt like a battered wife that could not leave. I can recall waiting to be serviced almost 2-3 hours, sometimes I wouldn't leave the Salon until well after midnight!!! A friend suggested SALON BELLA DAMA. I called the salon (GREETED PROFESSIONALLY) to set up a consultative appointment. I visited the salon the following day for a consultative visit. I met with Mrs. Chantelle Norman, I asked her a series of questions and she responded with expert knowledge and made great recommendations for healthy and of course hydrated hair (TALENTED). After the consultation I set an appointment and I have been a faithful customer for 4 months. When I enter the salon on the day of every appointment, I am greeted and immediately escorted to the beauty prep area (PUNCTUAL). The Salon has an ambiance of class and elegance. Every Stylist is well versed in a variety of styles, cuts, colors, extensions, and healthy hair. The salon welcomes and embraces gender and cultural diversity (ACCOMMODATING). I have had the opportunity to network with wonderful professionals from the Atlanta Area and Abroad. I no longer have to dedicate an entire day to a salon, I am finally able to get in and get out in a timely fashion. I highly recommend the stylists of Salon Bella Dama.

Sincerely,

Dr. S. W-M