Chamblee >Curry HONDA
“This was my first car purchase and he went the extra mile to make sure that I comfortable with my purchase and everything was perfect.”
“Our representative had great customer service, was knowledgeable and very polite!”
“The waiting lounge is huge and even has a plasma TV in it.”
“Car repair is slow”
Curry Honda Atlanta has by far the best customer service. I do not ever hesitate to take my car there, because I know that it is in good hands. They are so friendly and never do you run into problems.
Excellent Customer Service! I have been going to Curry Honda for oil changes for years and have never ran into a problem. The staff is very friendly & they take care of you!
I always go to Curry Honda Atlanta to my oil change plus and other car repairs. Their Service Adviser, Adnan Cosiac, he is great, I will always recommend him to other people. Cheers!
Just bought the vehicle I wanted and searched for months for with service from Jeff that was great. Thanks!!!
I bought a 2004 Honda Accord about 3 months and the guy who sold the car to me was named Jeff. He was amazing and I would definitely buy a car from him again
kelvin crawford. kelvin crawford was amazing when it came to helping me pick out my 20067 honda civic coupe! i love it and curry honda!!! thanks kelvin!!!
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Curry Honda Service. I had my Honda serviced at this location and I am very satisfied with the results.
Honda Curry - objective review leading up to 1star rating.
Let me start out by stating that I’m thoroughly dissatisfied with Honday Curry. Below, I will objectively explain why I perceive Honda Curry to be sub-par in terms of service quality and customer satisfaction:
1. Body shop: I dropped my car off on a Friday morning, as they don’t operate on the week-ends and I wanted to have my car back as soon as possible. The lady at the front explained to me that they may or may not be able to start work on the car right away. The estimator indicated that he’d pull the car into the garage and call me with an estimate. After several hours I had not yet heard back from him so I called. He explained to me that they were busy and he had not yet gotten to my car. He explains that if the parts aren’t available right away, they’d have to order them so it may take until Tuesday before my car will be ready for pick-up.
Question: Why do you ask me to drop off my car in the morning with the intent to work on it right away when clearly it wasn’t going to be worked on until the next day after (in this case the following week)?
When I asked whether I could retrieve my car so that I could at least drive it over the week-end, they tell that it’s not possible as they’ve already disassembled my car.
On Monday they call me and state that my car many not be ready until Tuesday, indicating that there was yet another part that wasn’t in stock and that they needed to order it from the warehouse. On Wednesday I get a call indicating it would take as long as Friday. Friday afternoon they call to let me know the car is ready for pick-up.
I show up at the body shop on Saturday morning to pick up the car, finally, and start the ignition. My car’s “check airbag” message comes on. As part of the repairs to my car, they replaced the airbag sensor. This was the part that was not available when they called on Tuesday. The estimator tells me that no technician works on Saturday and that I’d have to wait until Monday of next week. I explain that that’s not acceptable and ask to speak to the manager. He calls the manager and leaves a voice mail. Meanwhile, he rounds up someone who can look into the “check airbag” message. He states that as a result of the tsunami in Japan the part manufacturer has changed, and that the latter sent out communication alerting the Honda dealerships of a potential defect in their parts.
Question: Why do you contract out to vendors who clearly do not have an effective QA (quality assurance) process in place that will actually send defective parts out to the dealerships?
Question: When the person who pulled the car up for to me to drive off, did he not notice the “check airbag” message that’s prominently displayed on my center console? Would he and should he not have alerted the body shop manager that this may be an issue?
Question: Do Honda Curry’s body shop technicians not have a check-list of to-do’s to ensure that the car meets satisfactory standards so it’s safe for their customers to drive their cars off the lot?
The estimator explains that since the part is not in stock onsite, he’d have to order it over the week-end and that my car won’t be ready until Tuesday. Now I’m losing yet another week-end because Honda Curry can’t get their act together. I ask whether they have a shuttle service that could drive me home. He calls the service department to arrange for the shuttle.
4. Overall ratings:
Overall impression: Aside from the two staff members at Honda Curry, I got the impression that most employees are simply there to perform their duties and but not in such a way to represent their company and employer in the best, positive light possible. I got the impression that they don’t care about their customers.
WORST. DEALERSHIP. EVER..
Save yourself the hospital bills from the brain aneurysm that you will get from dealing with the staff at Curry Honda.
I'm going to sum up my review on Curry with a simple piece of advice, feel free to read my whole review if you want to know why I feel this way:
DO NOT BUY, LEASE, OR HAVE YOUR CAR SERVICED AT CURRY. GO TO A DIFFERENT DEALERSHIP. THEY ARE THE ABSOLUTE WORST WHEN IT COMES TO ACCOMMODATING YOU AS A COSTUMER AND SERVICING YOUR VEHICLES.
I leased a brand new 2010 Civic from Curry and after 10k miles it had engine failure while my pregnant wife was driving and ended up in someone's lawn. According to the guys in the service department as well as one of the sales reps, the car had engine failure because my oil filter was put on wrong and it bled oil all over the engine causing the failure. Guess who changed the oil the month before??? CURRY HONDA!! I had Curry Honda's "professionally trained" Honda service people change all my fluids and rotate my tires like my lease stipulates and they screw up and destroy my engine!!
Curry has been an absolute nightmare to deal with and continues to be an absolute nightmare to deal with in any situation where they already sold you a car. I assume the only reason they are in business is because they are selling Hondas which are supposed to be good cars but woe is to anyone who has a customer service issue- they simply don't give a sh*t.
They said all they are required to do is replace the engine and I have to swallow the fact that I'll be driving around a car that had engine failure. My car now has a tainted CARFAX record (so no option to buy it out at the end of the lease) and they promised me that "nothing will happen again, don't worry". Guess what happened 3 days after I picked up my car with a brand new engine? It was overheating within 5 minutes of turning on and smelled like something was burning. Back to Curry effing Honda I went. After assuring me I would have no more problems, it seems whomever installed my new engine screwed up with attaching the coolant pipes that go through the heater core and it bled all the coolant out therefore destroying the heater core and requiring a new one.
Which brings me to today - I am being told by customer service at Curry that they have done a fantastic job of fixing my brand new car that they destroyed. It is a 2010 Civic with 10k miles on it that had to have its engine completely replaced and its heater core replaced. Curry has wasted hours of my time dealing with this- I've had to pick up and drop off the rental cars in between and Curry has done nothing for me.
To sum it all up: DO NOT BUY, LEASE, OR HAVE YOUR CAR SERVICED AT CURRY. GO TO A DIFFERENT DEALERSHIP. THEY ARE THE ABSOLUTE WORST WHEN IT COMES TO SERVING YOU AS A COSTUMER AND SERVICING YOUR VEHICLES.
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