Atlanta >Pets & Animals > VCA Pets Are People Too Veterinary Hospital
1510 Piedmont Avenue, Atlanta, GA | Directions 3032433.795697 -84.370463
M: Open 24 hours T: Open 24 hours W: Open 24 hours TH: Open 24 hours F: Open 24 hours Sat: Open 24 hours Sun: Open 24 hours
Neighborhoods: Piedmont Heights, Northeast, Northeast
Our dog possibly ate some cold medicine. My daughter took the dog to this vet. The got the dog to vomit, gave her charcoal, an I.V for fluids and kept her overnight. The bill was $1,300.
My Dog died over money – My black lab Roxie was sick.She was in pain. I rushed her over to the VCA Pets are People Too Veterinary Hospital. Her belly was swollen and she was having trouble breathing. When we walked in the door they immediately wanted to charge us $500.00 just to give her oxygen to stabilize her breathing. We had the hopes that we could get an antibiotic and something for her pain so that we could make it to her regular vet Instead the doctor presented us with a quote for 703.00 to run tests that could have been done at her regular veterinarian. I was prepared to spend at least $400.00 but I wanted it to be for something like an antibiotic. When I told the doctor that I did not want to run those tests there but wanted something like an anitbiotic and maybe a laxative and something for her pain. She refused and instead sent someone in the room with a paper for me to sign saying that I was refusing treatment which was not true! I did not want to spend my money on tests and then not have the money for her treatment. The doctor was so cruel and insensitive. She did not even come back to the room!! I cried for my dog who only needed an antibiotic and a laxative to save her life and the doctor was so greedy that she was willing to let me walk out of the hospital and let my dog die over some money. I am very angry and hurt. She is a heartless greedy person with no soul. She is comfortable with being set up in a wealthy community and just taking people's money for minor treatments and running unnecessary tests to take all of your money. When there is emergency you are supposed to treat the problem and give a diagnosis so that the pet can go to his regular doctor to continue treatment. I think that this hospital is a scam and they should not be in operation! As I was leaving there was a lady there that told me that she brought her dog in for a minor injury and she was charged $500.00. I told her they were rip off and then I left with my untreated beloved Roxie who died two days letter. She had pyometra. The doctor even wrote in the notes that she thought it was pyometra and didnt offer an antibiotic. I am so upset over the loss of my Roxie and they just didnt care!! All she cared about was scamming me for $703.00. She should not be in practice. DO NOT TAKE YOUR PET TO THIS HOSPITAL
Rude & Expensive – My dog went in for her yearly shots and a bath - right at $450. I have never had a vet bill so large. When I asked for an explanation the guy behind the counter kept repeating the price. I will never go back again$450 is VERY EXPENSIVE!!!
Over a year later they add $$$.$$ to my bill – I brought my dog to PAP2 for an after-hours emergency visit, so the estimate was steep to begin with. I made payment arrangements with the staff - put down a deposit of over $400 and paid the balance after pick up. This was July 2009. I just received (as in today, October 4th 2010) a voicemail asking for a return call regarding my balance due - well over a year after the service was rendered. I called back and was told that I owe over $200 and that it looked like the services went over the estimated cost. I wasn't informed of this when I asked for my balance in July 2009, or when I made FINAL payment...or at any point over the past year and two months since the service. Of course the office manager is on vacation this week and there wasn't anything the person I spoke with could do other than transfer me to the mgr's voicemail. I'm flabbergasted to say the least. I can only guess this "rebilling" is due to the management change mentioned in other reviews. I can't help but feel this is going to be a long, drawn-out process to get the billing corrected. I won't be paying the extra fees...I'm sure I'll be seeing this on my credit report some day.
As for the actual service - the vet I spoke with was friendly and compassionate...even when giving me the option of letting my dog die if I could not afford the service. I do recall spending several hours in the waiting room the night of the incident...and I waited close to an hour at pick up.
An aside ~ follow up visits were with her primary vet at another clinic - who informed me some of the services provided were not necessary for the type of injury she was being treated for.
A rating was required to post - otherwise I would give this company "0" stars.
Won't be going back. – First off, the pros:
The vet was very sweet and friendly and talked to my pet like her own.
The office was very clean and nice.
Now the cons:
The rude staff
I wish I had gotten a second opinion. It would have saved me over $170 if I had gone to a different vet.
The medication they gave my cat didn't even fix the problem.
I didn't have an appointment, so I understood I had to wait. I waited about 30 minutes before being seen. The vet saw me, and the nurse that gave my cat the shots said she was going to come back. An hour later, she never came back. so I left the room and asked the receptionist if the vet forgot about me. The vet apparently didn't know she was supposed to come back.
The receptionist was rude on multiple occasions; in the office and on the phone.
By the time I'd left, I didn't like her. I'm not sure if she was having a bad day or not.
I was furious at what I was charged and what was done. After researching on the internet and calling around, the exact same medications were up to 50% cheaper ONLINE and at other vets. I will NOT go back.
My cat is STILL SICK and I have no idea what is wrong without expensive tests (that actually aren't expensive at other vet clinics, they're only expensive at this vet clinic.)
I lost my job and used the last of my savings to take my cat to the vet. I wish I would have researched before the trip and not after.
Great Place to take your pets – Our dog had a bad bite from a junkyard dog. My partner was a vet tech for 10 years and went to interview the staff at PAPT at Ansley to see if that was a place she wanted to take our dog for treatment. They were very friendly and knowledgable. She spent over an hour talking to them and inspecting the facility which they allowed since she was a vet tech. The place was very clean and professionally run. The prices were reasonable. The vet, Dr. Josh Woods, who examined our dog was through and caring and gave good advice. Would definitely use them again. My guess is that the bad reviews are from competetors not customers.
Be ready to wait! – Recently we had an emergency with our dog, and since our regular vet is far from town, we went to VCA. Because it is so close to home, we decided to keep going for our regular check ups. Big mistake!! The first time I waited 40 minutes in a room, even though midway thru our wait I told the desk guy to not forget about us (he gave me attitude, and told me there was an emergency, I guess all the personnel was busy with one animal?). 3 weeks later I had to go for a booster shot and I waited 55 minutes in a little room. Again I told the desk midway thru our wait but nobody seems to know what´s going on, after 45 minutes I decided to go out and gave them hell!! So many excuses... the charts were messed up, the technician got confused, etc, etc. We will never go back. Also I was comparing the costs of the meds and it is very steep compared to my regular vet. I have never seen my dog get so upset when going to the vet! She starts trembling every time.
Literally: use only in case of emergency!
wow, what a quick decline! – We loved this place because it was 24 hours and seemed reasonable, but about 6months after we started taking our pup there, the Mgmt changed and we suddenly had extra charges every single time we took her, regardless if we had current shots just two weeks earlier, they would always find a way to tack on 50-100 dollars! she came from the back smelling HORRIBLE, either like a cheap air freshener or poo and was clearly freaking out and ready to leave! she always immediately went to the bathroom as soon as she got through the doors, and for a dog that regularly holds it for ten hours, that's NOT a good sign.
seriously, unless it's midnight and your dog is really really sick, don't go here. It's not as cheap as you think and NOT WORTH IT.
WORST place for your dog... only for emergency LAST RESORT – OMG.... if you ever want to see a good business go bad... just look at this place. when it was "PETS ARE PEOPLE TOO" it was a pretty decent place to take your dog for veterinary care and boarding.. Well when it went corporate it went to the "dogs' ... literally... I use to take my dogs there to get their anal glands expressed it was $12.50 for each dog.. seems reasonable .. Well I took them back, they are now VCA... I got my 2 dogs anal glands expressed.. when i went to pay.... the price was $52 dollars total.. the price had more than doubled.. That did it for me.. NEVER WILL I GO TO THIS PLACE... their are much better places in Atlanta to take your dog... do your research.. stay clear of this money hungry place.. I would say only take your pet here if its an absolute emergency after hours, because this place is open 24 hours... otherwise.. SKIP IT.
Bad for Boarding – Boarding here = Never again! I picked my dog up at 11 a.m. after a two day stay and she crapped (bloody stool) in their lobby. She's never had an "accident" so in shock I ask the employee why this might be happening and what might be wrong. He tells me she hadn't been let outside yet! 11:00 a.m. and hadn't been let out of her kennel to go to the bathroom!!! She's a smart dog and thankfully that was the only way she could communicate to me how horrible they were to her. Then I get her bag back which had contained specific instructions for treats in the a.m. and different treats after her medication. None of the treats were given to her! I will never do business here again! Really, I couldn't believe the kennel employee told me they'd been too busy to walk my dog that morning - yeah, well next time don't take that many dogs. At least mine will be one less at your kennel.
In addition, I know the price seems good at first, but in the long run you won't save because your dog will be sick and uncared for at that facility - and the price quote and price charge are two different things once they add in a bunch of hidden random fees anyway. Next time, I'll pay up for the peace of mind.
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