Galla Pizza

Doesn't Recommend

Lisa D.

Joined 5 months ago

Galla's would rather ignore customer than work towards resolution! I am an Atlanta transplant directly from Buffalo NY. I was so excited to find Galla's, I told practically every one I knew in the metro area about them. I decided to let them cater a party for me. I placed my order two days before for 7 HALF-BAKED pizzas and 150 assorted wings. My HALF-BAKED pizzas were completely cooked. According to Galla's GM because my husband was an hour late in picking up the pies and wings, their warmer which heats 75-80 degrees max (again according to Galla's) cooked my pies to a crispy finish, not HALF-BAKED as requested (in order to finish baking them before the arrival of my guests). I was told that it is their policy not to give the customer cold pizzas so they were placed in the warmer. Unfortunately, Galla’s devalues their customers if there is a complaint. Galla's offered no resolution and essentially said the overcooked pizzas were our fault due to not picking them up at the indicated time. If you are looking for them to cater an event, I would look elsewhere. They don't understand the definition of customer service.

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gabuckeye7

Joined 3 years ago

love the pizza!. Everybody has their favorite style of pizza (thin, thick, etc) and Galla's is perfect imho. They load up the toppings and everything tastes so fresh. I have been there probably 10 times since they opened this location and I am always pleased. I am a BIG eater and the pizza here is more filling than most. I never leave hungry and always have leftovers for a snack!