Atlanta Peach Movers

11/13/09

The Most Professional Moving Company!!!!

by lisa3686 at Citysearch

At Atlanta Peach Movers they have the attitude that training is everything!!! They actually have a mock house set up on their site where they train their staff! They were honest, timely and clean. They treated my belongings as if they were important to them as well. I was thrilled with my experience at Atlanta Peach and would recommend them to anyone who needed a mover!

• Pros: Professionally Trained Staff
• Cons: None

04/06/09

Good Price. Dishonest Employees? Disappointing Claim Process

by Watertown at Citysearch

Pricing was competitive with other moving companies, and the quote was returned in a timely fashion.

We moved from one rental apartment community to another and had 3 items damaged in the process.

The first was a television. While one of the movers was carrying the unit into our bedroom, we heard a loud crash in the bedroom. When we entered and inquired as to the problem, the man assured us that everything was fine. When connecting our television to the DVD player later that day, we noticed that the plastic case in the back of the televsion was cracked around the AV connections. The AV connections were also not functioning anymore. We submitted this claim within the week.

An appointment to inspect the damage was arranged by telephone, but no one from the moving company came to our home at the specified time. No one called to cancel. No one called to reschedule.

Approximately two months following our move, the company informed us that since we did not witness the damage directly or submit the claim on the day of our move, our claim could not be honored. They did give us a $50 token.

The second item was a desk. The front cross-strut was cracked where it supported the legs. This was not the case prior to the move. The desk had been assembled in the previous apartment and had not been moved since. This was noticed a few weeks after the move as we do not crawl underneath desks on a routine basis.

This claim was not accepted because it had not been filed with the first claim. Unfortunately, the company's claim documentation does not state that all claims must be filed simultaneously. The company also asserted that since the moving arrangements had been made in one of our names instead of both, only one of us was their customer. This belied the fact that the unlisted roommate signed documents and made the required payments on the moving day.

The third item was a roller on the bottom of a chest of drawers. It also had been assembled in the previous apartment and had not been moved since. The cracked roller was taped together with packing tape, so that it would stay on the chest of drawers. It appeared this was an attempt to conceal the issue.

We have two concerns with this experience: the less than forthright employees and the fidelity of the claims process. We would have appreciated if the movers had admitted when the the television was dropped or when the roller wheel was damaged. These are not expensive items to repair or replace, but still there appeared to be an effort to conceal the problems.

Rather than just honoring the claim, which likely would have totalled less than $150, the company sought to invalidate our concerns on the basis of flimsy technicalities.

We would not use this company again nor recommended its services.

• Pros: Good Price
• Cons: Dishonest Employees? Disappointing Claim Process