10915 Highway 92, Woodstock, GA | Directions 3018834.087193 -84.506265
I would not recommend this dealership to anyone they are all crooks and not trust worthy. I saw an ad for a GMC Denali on their website and called Charles Wright so I could come see the SUV and was told that I needed to put $500 down to keep it on the lot. I was traveling 4 hours away so I did; I was told the car was in excellent condition with a clean car fax. When I got there and test drove the car I found that the brakes had to be replace right before I got there and there was an oil leak they did not have the original keys to the SUV or the key fob and the car has automatic start and this could not be checked because there was no key fob. I decided not to buy the car and requested my money back and was told that they are going to charge me a $100 a day for holding the car but when I was coming on the day that they got my money I was contacted and told not to come because they were repairing the door. They manager advised me that they will give the money back and would call me the next day when the owner came in. I had not heard back from them so I called them and spoke with the finance department she put me on hold for at least 15 minutes came back and told me they will not refund the money because we signed papers when actually we did not and when I told her we did not sign anything she told me good luck with getting this money. I am so glad we did not purchase a vehicle from this dealership that stated several times that they stand behind their words. I am filing complaints with the governor's office of consumer affairs and the BBB and I am also filing a civil suit on this company. I will be taking this as far as I can to show this dealership, which has changed their name several times due to unpractical practices, that they cannot take advantage of their consumers.
Took my car in for a simple full synthetic oil change. I purchased a groupon. Upon returning home and letting my vehicle sit over night I was pulling out of the garage the next morning and noticed a huge oil slick on my garage floor. I called immediately to let them know what was going on. Took the car back in the same day. They told me that they had to drill the oil plug out to drain the oil and they put in a new oil plug. They drained the oil again and replaced the oil plug with a new one. They said that the car has a major oil leak around the oil pan gasket and that the gasket needed to be replaced. I never have had an oil leak before taking it to Atlanta Luxury Motors. I told the service manager "Ronnie" That I would make an appointment to get the gasket replaced. Upon leaving the front end of my car starting making noises when I applied the brake. Totally new never heard this creaking crunching noises before they serviced the vehicle. I called them today and spoke with Ronnie to let him know that the oil leak was still not fixed and that there are now the creaking crunching noises coming from the front end of my car. He said "Well, I am sorry that you are having all of these problems. I should have charged you for the new drain plug I put in plus the labor but I didnt." I am totally convinced that they try to lure folks in the door with this groupon deal to cause more issues with your vehicle. Ronnie said in conversation that he couldn't believe that the owner of Atlanta Luxury Motors could even afford to do a full synthetic oil change and that he was a complete xxxxxx for thinking it was logical to have such a deal. Ronnie also said that they buy junk and make it look like new. I found that very weird and I felt very uncomfortable after he said that. When I brought my car back in for the oil leak Ronnie was very short and very rude and snatched my keys from me. I had to beg for a receipt for the oil change. This is very poor customer service let alone the problems that have occurred with my vehicle just by simply changing the oil. This place is a scam!!!!!!!The folks there are very rude and very impatient. Very unprofessional. Please think twice before you purchase or service your vehicle with this place. I took my car to BMW today and I now have about 1400.00 in repairs because of these people. In the future I will think twice about buying oil changes from groupon and always have my car serviced at the BMW dealer!
We bought a used Q5 from Mark at Atlanta Luxury Motors to sell to a friend who wanted a black Audi Q5. Mark said the car had no issues and that it was a non smoker. The car arrives and there are multiple cigarette burns in the interior and the entire sunroof shade had been ripped out. The hood had acid rain and major pollution damage all over the hood. After discovering the thousands of dollars worth of damage I called Mark. No answer. I called the store and asked for the owner. They said there is no owner. Hmmmm. I asked for the GM and some guy who was probably the same salesman said "hello?" I told him what had happened and that I want to speak to him about discrepancies in the description of the vehicle and its actual condition. He said "too bad" and I told him that we would sue him and he said "screw you." It's shady used car dealers like this that give all car dealers a bad name. I would urge anyone considering doing business with these shysters to GO SOMEWHERE ELSE! They are crooks. Plain and simple. DO NOT BUY HERE!
Superior Service!! – I recently just purchased a 2003 Silver BMW M3 from Atlanta Luxury Motors/Platinum and the service I had there was phenominal! The car is in wonderful condition and people even believe me when I say I just bought it brand new! The finance manager, Woodie Slayton, did all he could to give me a finance deal that was within my budget. He walked me through the many different vehicles they have to choose from, and helped me decide which was the best choice. Everybody there had a positive attitude and was willing to help me in any possible way that they could. I would reccommend this company to anybody that needs to buy a used car in the near or distant future.
DO NOT go this lot! ALM/Platinum Auto Sales Woodstock – Evidently by the last few posts ALM or now Platinum Used Auto Sales has totally gone downhill. I will warn anyone to stay away from this lot. They take cars with known issues. Sleezy person (who was only there maybe a week) sell them to good unassuming people such as ourselves. they fight us on "fixing" the problem (which was a bad transmission discovered THE DAY after we bought it). All of this happened August 2011. They fix it with a rebuilt (with a lousy warranty) and charge us for it after much objection. They had the car at least 3 weeks to fix it.
We were told what we owed and we waited to be billed for it HOPING Woody (who we dealt with through the whole process) would "write off" in good faith and good practice of business. 8 months later we finally traded the car (which continued to be a money pit) and found out upon trying to get the title that it had a lien on it from ALM! We paid that large bill today so we could get the title. Not ONE bill from this terrible business! STAY AWAY!
Platinum Used Cars Auto Sales! – Me and my fiance went and looked at a 2005 Chevrolet Equinox. I liked it because it was white with tan leather and had low miles for its age. I guess I will start at the beginning. I went and looked at its physical appearance. All of the silver accents on the door and gear shift were scratched until it was almost gone! The grill had a huge hole in it. When the sales person approached me I mentioned the defects she told me I could spray paint them. I took it for a test drive which was nice. When we returned I decided to see about trying to get it as a last resort if I couldn't find another. They asked me WAY too many questions about my money and requested a lot of personal documents. I have bought 2 cars before and was NEVER asked about these things. While waiting on responses from banks after not providing them with this info the sales person tells me that if I hadn't seen the car online they would sale it to someone for almost $2,000 more. That is really crooked to me. I left told them to call me if they hear anything it was suppose to take an hour. I went 20 miles out of my way to look at another one. I got phone calls the next day from companies trying to finance me (not a platinum auto sales person) and received letters in the mail from chase bank denying me. Here is the funny part and made me write this...Hopefully people will see this and not get ripped off!
Platinum Auto- White 05 Chevy Equinox w/ numerous physical defects and 70K miles : almost $11,000
Brandt Auto Brokers- Blue 05 Chevy Equinox w/ no physical defects, he put new tires on it, 70K miles and CHASE BANK financed it: under $10,000.
in conclusion...Platinum are a bunch of scumbags that will rip you off and if they don't get what they want out of the deal will not try to help you out with financing.
Brandt auto... got on the phone with the banks and fought for us to get the best interest rates and we got a car for almost 3K under market price and he had new tires put on it the morning we picked it up!
Not as bad as some reviews, but not so great either – I purchased a 2008 BMW X3 with low miles in January 2012 from ALM. The car itself has been great and the buying experience was actually very positive, which I attribute to my salesperson Jan. There were some post sale issues however. The day after I bought the car, some moron pulled up behind me in a grocery store parking lot and hit my rear bumper while I was in the store, scratching the paint and buckling the bumper a bit. I didn't even notice until I got home. I took the car back to ALM and Jan offered to have thier paint shop repair the damage for $100.00. When I went to pick the car up, it was dark--looked OK in the street lights, but the next day in the sun I realized they had not matched the paint very well and it was a shade darker than the factory metallic silver-gray. Jan offered to re-do it, but it has been a real inconvenience to have to drop the car twice for a job that should have been done right the first time. Also, ALM did not provide me with an emmissions certificate to get my title--had to pay out of pocket for that. I got a good deal on the car ($3K less than a comparable model at CARMAX) and Jan is the man to ask for if you do patronize ALM.
Scheisters! BUYER BEWARE – Evidently these lowlifes have changed their name to PLATINUM USED CARS which is on 10915 Highway 92 Woodstock, Georgia 30188. Totally unprofessional. BUYER BEWARE! With check in hand, ready to sign the contract, the owner began calling other interested parties in the car. And then cursed at me when I raised questions. I AM GLAD I DID NOT BUY FROM THESE CHARLATANS.
THERE SHOULD BE A NEGATIVE SCALE TO RATE THEM – Honestly the worst experience as a consumer to date.
I dont know where to begin, other than from the first call into them when i saw a good price for a car. I should have realised something was wrong. Was is stolen ? Was is in a crash ? Would it be fixed as they claim ? Was there really nothing in the carfax or was it doctured ? Where was the car a month after paying in full for it ? Why did the mechanic steal the keys ? Why are there 100 additional miles on the vehicle ? Who can you call about this who will actually pick up the phone ? Cade Ekes / Kash Navi / Paul Singh will be names you will wish to avoid if you decide to flip a coin and purchase, rather than heeding advice. When they say review my BBB rating - do so, dont take their word for it !!
I assume at one point in time there will be enough customers to complain to shut the company down, though at the same time, hope that enough customers can avoid becoming "victims"
Commencing legal proceedings - suggest you avoid, unless you also have a good lawyer
Horrible Customer Service!! Especially their manager DON! – We are business owners and we were interested in purchasing a vehicle for our business. I called ALM and thought I received great friendly customer service. He gave me their hours of operation and my husband and I made plans to make the hour commute to the lot before they closed at 6pm on Sunday. We called in just confirm their schedule around 4pm, and the rude person and who was also the one I spoke to on the phone who I thought was friendly and who turned to be the manager, Don, said they were going to close at 5. I said, "you told me you closed at 6" and he said, "He said nothing was going on and they were going to to close early." Ok, I understand, but what pissed me off was when my husband called back to convince them to stay cause we were already in route and we would be there in 30 min, DON said, "well you should have planned your trip better". I called back and I said "you do understand you are the sales person and we are the customer", and I also said should we go somewhere else, and he "you can do whatever you want." I could not believe how badly we were treated. If the MANAGER treats his potential customers like that, how do you think he would treat is actual customers when they have issues with their vehicles? We are going somewhere else....there is too many cars and other dealerships to be dealing with these losers.
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