Whoever handles the emails that come in, along with their Facebook page, needs a serious lesson in Customer Service. If I could include the picture that I took with my iPhone of what they said to me on Facebook PUBLICLY I would post it here. FYI they do a monthly contest where whoever posts a picture of their ultrasound for that month and gets the most "likes" wins a free ultrasound session. I did that for the month of March and a winner wasn't picked as of today, April 23rd. So I posted on their wall "When will you be picking a March winner? :)" They responded to me and then also made their status message that they did not notice any likes for any pictures in March so they would be picking a March/April winner. I responded on that post saying that I was a little disappointed b/c I'd gotten my friends to vote and had 40-something votes as of March 31st but that I'd keep my fingers crossed for the March/April winner. They responded with "No whining please." Um.....excuse me???? I simply stated that I was disappointed but looking forward to a future announcement and you call me a whiner??? They then deleted the comment...then deleted the entire post. But not before I caught a picture of it on camera. I decided to email that picture to all of the locations with a note saying how disappointed I was to be treated that way and would not be coming back to any location b/c of it. My response back from them? "You're making too big of a deal out of this!!! Please stop!!!!!" That is NOT how you respond to an upset customer. And to think it all started over a simple comment on Facebook. I think the office that handles their Facebook and incoming emails is absolutely unprofessional and after researching reviews online (including with the Better Business Bureau) and seeing how much negative feedback has been given to them due to their customer service...I highly advise you to choose somewhere else that will treat you in the best way possible since you are already in an emotional time in your life!!
I want to take a moment to thank Chris for all that he has done for my daughter and our family. We had originally had an appointment with another company, but when we arrived their office was closed. We called them and they would not answer. We had our family all together and was desperate to get in somewhere. We called Baby's First Images and spoke with Chris and he worked his magic and and in no time had us an appointment at the Lawrenceville office. When we arrived, the staff was amazing. We knew they were staying late for us, but you could not tell from their demeanor. They took their time and treated us so well. Our ultrasound tech was very patient and informative. She explained things to us and we got some really amazing images. Ultrasound has really come along way since my pregnancy and the images we got at Baby's First Images were amazing. I know my daughter has been recommending you to all her pregnant friends and I tell every pregnant mother I see too. We are so thankful for the kind and accommodating service we received. Thank you!
Fantastic Experience :o) .. My husband and I went this weekend for our Gender Determination Reveal and had a wonderful time. The receptionist was extremely nice as was the technician. The technician took her time with us and was easily able to tell the gender of our baby. We had plenty of time to "ooh and ahh" at our precious little one on the big screen. This was a wonderful experience and I'm so glad to have had this opportunity with my husband- he won't be able to make it to my doctor's appointment, which would have been the day we found out the gender, so this facility, their flexible hours (open on Saturday's too) allowed us to experience this magical moment together. 5 stars! Thank You! Highly Recommend - we went to the Alpharetta GA Location on Northfall lane
We went to the location in Lawrenceville while in town visiting family. The experience with the girls working there was fantastic, and everything was going great until their printer started giving trouble. When the girl at the counter tried to call her boss, Chris, for assistance he was anything but helpful. He did not assist her over the phone and refused to come in and offer any help with the growing crowd becoming impatient with the delays. We spent close to three hours trying to resolve the issues, but Chris only offered us the option of returning for our pictures on Saturday, which could not happen as we are leaving on that Wednesday. When we asked to speak with Chris, he refused. We asked for a refund, seeing how we paid in full at the beginning, because they could not complete the services that we paid them for; he said if we have a problem we are welcome to leave. Chris is a downright coward, unprofessional, and dismissive to concerned customers who would have returned be it not for his disgusting attitude which had my pregnant girlfriend near in tears.
A moment that should have been precious to us was trampled on and stolen by the tyrant, thief of an owner: Chris. I would like to give this business 0 stars, and I will spread my review to every site available to me. NO ONE SHOULD SUPPORT THIS BUSINESS while there are so many affordable, proffesional, and compassionate businesses in the same industry.
very poor customer service... TOO RUSHED!!!. I should have known not to go to baby's first images when i called to ask a question about setting an appointment and the man who answered the phone was very rude and hung up on me. To start our appointment was supposed to be at 8:15 and we waited well over 45 minutes for the appointment. the technician who performed the ultrasound was very rushed and in a hurry to finish. when it was time to review the photos to choose which ones we liked, we were also again rushed. we were told we would be shown the photos only twice on the computer. my husband and I were given a sheet of paper and pen each and told they would go through them and we should write them down as they read the number of the photo down. to me this was very poor customer service. when we reviewed the photos they were very poor quality. it seemed the technician didn't care what the pictures looked like she took. most of them the baby's hands were in his face and could not even see his face. The whole experience was just not enjoyable. My husband and I went to another 3D ultrasound place called baby vision early in our pregnancy and were very pleased with that experience. i guess we should have stuck with them again this time.
Returning client. I just wanted to take a moment to thank everyone at Baby's First Images. When I came in for my session, my sonographer noticed something that my doctor had not that actually saved my baby's life. The sonographer assisted us to the car and directed us to the emergency room. Once there, the doctor also saw the baby's condition and performed an emergency c-section. The baby is fine and we are all doing well. Thank you so much as we do owe our baby's life to you.
Going back again. We will definitely be back. We came in around 18 weeks and got some early stage images of our baby girl and it was so neat to see her kicking around. The staff were just fantastic to us and we plan to come back around around 30 weeks for the more developed images. The theater was amazing and the picture quality was perfect. We loved the DVD with the music and bought a couple copies for the family. Highly recommended!
Lack of customer service. Used this company in 2009 and have referred others to them since. Called in to confirm what I would be charged at my upcoming visit. Not only was I told I would not receive any discounts for the people I referred but the person I spoke with was also extremely rude to me and refused to give his name so I had no way to report his lack of customer service to management. I happily cancelled my appointment and am going to Images from the Womb who were VERY NICE and helpful when I called them.
We really had a great time. I just wanted to take a moment and thank you for such a great time at your facility. We had been here in the past with our last 2 pregnancies and it seems to get better each time. Last time, you did not have the Sonoview service so this was great for us as we have family out of state that wanted to see. They really enjoyed us inviting them to be apart of the experience. Our staff from the call center to the staff at the office the day of our appointment was just amazing. They treated us like royalty. The facility was busy and you could tell people really liked this service. The staff acted like it was typical and although it was busy, they handled us all very professionally. We especially liked the theater in our room. Everyone was able to see the baby very well and it just felt really cozy. the prints were great quality, too. All in all, this has become a "must do" during our pregnancies. We would gladly recommend this to our friends and acquaintances.
Great pictures, great video, great time. We came in over the holidays to see our baby boy. Everything was fulfilled as advertised on the website. We loved the theater, the pictures were really good quality, and we took the video we bought to every house we went to over Christmas to show all of our family and everyone loved it. A+
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