06/19/09

Angel Land Designs Owner's Response to 6/14 Review

by AngelLand

We must respond to each part of the review posted on 6/14/2009 separately. We would normally do so through the CitySearch back office "Respond to Review", but it is currently not working.

First, when we received your call about your sod, we explained that what had occurred with the sod is called “Winter-Kill”. Zoysia is particularly susceptible to Winter-Kill. This happens when we have an exceptionally hard freeze. We tell all of our customers that you must water in the sod and plants prior to a hard freeze to avoid this. We had a late freeze this year, and the Emerald Zoysia at our personal home died even though we watered it in because it had just woken up and was very susceptible to the cold. It is unfortunate, but it happens. We cannot warranty an Act of God.

Our understanding from our last conversation with you is that all of the plants were fine. We offer a one year warranty on plants where we have installed an irrigation system and the plants were watered with this system. If you were unable to water them due to watering restrictions imposed by the state and local municipality, then that warranty is voided because we cannot control watering ordinances and plants must have water to survive.

With regard to the “noxious plants”, we do not install the “guard” you are referring to, which is called landscaping fabric. First, it was not on the contract, nor was it ever discussed. The reason that we do not use it is because once you place mulch on top of the fabric, seeds are deposited by birds, animals and the wind, and these wild plants grow in the decaying organic matter created by the mulch. We cleared all of these wild/noxious plants when we did the work, but their seeds will be left in the soil. There is no way to get them out and, as stated above, landscaping fabric is not the answer.

We explained to you, as we do with all of our customers, that you must put a pre-emergent out to keep the seeds from sprouting. You can either hire a company to take care of the chemical application and feeding of your landscape (we recommend Turf Pride for grass, plant and tree chemical care); or your must do it yourself.

As with all of our jobs, we installed healthy plants and sod on your job. We would not have left, and I imagine that you would not have paid the final balance due, had you been unhappy with the final product. Maintaining that landscape falls into the hands of the owner once we complete the project. We truly wish there was something that could be done to make you happy again, but we cannot afford to warranty Acts of God or government imposed watering restrictions.

06/14/09

LaNDSCAPING

by clv

Angel Land landscaped my front lawn 1 year ago. Many plants died and all the grass died. They were too lazy or too cheap to put a guard under the mulch so within 2 months everything was covered with noxious plants. Steve was difficult to work with. Serious time nanagement problems and did not do what he said he would do. I've had to re do almost everything and I had paid him a fortune of my hard earned money. Please think twice before using this lousy service. I wish I had.

• Pros: None
• Cons: Shoddy, incompetent work.

02/04/09

Incredible design and great value

by kms032401

When we bought our home nearly 2 years ago, the yard was a complete mess. We got Steve's name from a neighbor who had used him before. Steve was responsive to our initial call, came out immediately, and had a vision for our yard that no other landscaper seemed to have. We hired Angle Land Designs to replace all of our sod, contour and grade our front and back yards, replace plants, remove trees, add a fence and sprinkler system, and add a flagstone retaining wall and patio. We were consistently pleased with the professionalism and follow-up of the team. Steve was knowledgeable, responsive, timely, and worked within our budgetary constraints. We are constantly complimented on our new yard and have spent more time outside than ever before. We would not hesitate to recommend Angel Land Designs for any of your outdoor and landscaping needs.