simpleFLOORS

11/10/09

POOR CUSTOMER SERVICE

by robinso5 at Citysearch

the product s great but you better make sure you have all of your things before you leave the warehouse, who is CLOSED on the weekends (they dont tell you that when you place your order). I had to drive over 400 miles roundtrip to get this flooring only to find out uh oh they are closed on the weekends. Well nothing the can do you just have to come back on monday, although the website doesnt say the warehouse is closed on the weekend. well I went back on monday and guess what, they give me a piece of Tmodling I paid $25 to ship, but guess what they give me a 3 ft. piece not the 20 ft. i ordered and never offered to refund my money. well a week later floorinig goes in perfect but thats NOT ENOUGH TMOLD of course. well here i am 3 weeks past flooring installed still waiting on TMOLD! please dont order through this company unless you go to the warehouse, pick up your flooring during th eweek, and make sure you measure everything before you leave because with them the customer is never right.

• Pros: great flooring
• Cons: terrible customer service

07/29/09

Simple floors fails

by TQ66 at Citysearch

Simple Floors are suppose to be a company of high standards......hahaha

When a company tries to sell flooring that is worped, water damaged is this considered high standard. I went into the store in Buford GA and this is what happened to me.

They attempted to sell me bamboo flooring that had been damaged. Did they share this fact.....NO

Do I trust any company that tries to sell something to the customer that is not what it is suppose to be just so they can make a dime......NONONONONONONO

They are opening up stores in other areas of Georgia.......Georgians be ware...........

• Pros: none
• Cons: yes they are cons