W Atlanta - Buckhead

08/22/09

too cool for school...

by lawrencevillemom at Citysearch

you can always be sure to feel like a rockstar when you stay at the w. w in buckhead, doesnt let you down.

from start to finish the w delivers...

location perfect, staff helpful, and people watching is outstanding.

even the free coffee in the market was good!

dont stay there if you are insecure...could leave feeling awful- people are pretty!

oh, and the rooms were comfy, trendy and immaculate.

dont take room by THE LIFT- lots of noise in hallway through out the evening.

• Pros: a, b, c- affordable, beautiful, cool
• Cons: super noisy through out the night

07/12/09

Style Over Substance

by kchris320 at Citysearch

What a disappointment! I certainly don't mind paying for quality, but that is not to be found at this hotel.

My husband and I arrived on a Saturday afternoon and immediately went to the pool. The entire area was littered with plastic cups, beer cans, discarded towels, and even a nasty band-aid stuck to the side of the pool. Yuck!

We met friends at Whiskey Blue for drinks and snacks. Our fries arrived cold, and when we pointed that out to the waitress she replied "They come from downstairs, not our kitchen," and reluctantly took them away. They were, howvever replaced with hot ones. As the night progressed and the rooftop got darker, we thought the lights would be turned on. They were all broken, which made it really interesting when it came time to reading the bill.

We moved down to the lobby's "Living Room" for one more drink. It took a few different elevator rides as they were not all working properly. One of the servers walked past twice without speaking to us. When my husband went up to the bar he was told that the server would take our orders. Fifteen minutes later my husband again went to the bar as we still had not had our order taken. The other interesting aspect of lobby was the many seemingly "professional" women hanging around.

We had breakfast at Market the next day. The food was decent, but again, service lax. Plates were not cleared, water was never offered, and the hostess could not have been more sour.

It's not the worst hotel, but certainly not worth it for the money. Such forced "coolness" is tacky, and so are the crowds. While the front desk and room service staff were helpful and friendly, the rest of the servers were just plain awful.

• Pros: Room Amenities
• Cons: Service

02/10/09

Would never come back

by denversun at Citysearch

I stayed in the W for a business trip recently, and was less than impressed. I had to wait for 5-10 minutes at the check in desk to be helped when I arrived, and when someone finally came to get my room checked in, they didn't even apologize for making me wait. The staff was not unhelpful, but their attitudes were condescending and snooty. The room was decorated in what was trying to be a trendy and fashionable way, but I found it over the top and visually jarring. The bathroom was very nice, though, and the toiletries were top of the line. The mandatory $30 per day valet was helpful and friendly. The bed was ok, not the most comfy but definitely high quality bedding. Overall I was dissapointed, I was expecting a modern and comfortable hotel but got an overly decorated and snooty hotel. (I usually stay in Ritz Carlton or others of that level, and this hotel surpassed them in snobbiness). The location is good, though it is hard to get in to the parking area from the street, lots of traffic.

• Pros: good bathroom, great toiletries, location
• Cons: terrible for business travelers, unattractive decor in the rooms,