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Clothing >Urban Outfitters
1601 Ponce DeLeon Ave, Atlanta, GA | Directions 3030633.774023 -84.335403
Neighborhoods: Eastside, Druid Hills, Eastside
Customer dis-service – I have been a very loyal and frequent shopper at Urban Outfitters for years. But lately, I'm just disgusted with the people that work there. Their "too cool" attitudes are a major turn-off. On the particular day I was shopping, I was returning a dress that I bought for other merchandise. I went up to the salesperson at the counter, told her I had a return and she gave me this disgusted look along with an eye roll. I just ignored it simply thinking that she was having a bad day. She looks at my receipt, circles the item and calls her manager. After waiting there for a good while, a manager comes up, whispers something to her and tells me I'm not allowed to return anything else because I return too much. WHAT?? Is there a limit to what you can return? I buy just as much as I return. Sometimes, I just enjoy trying something on at home rather than in the store. I just can't believe that anyone would treat a loyal customer like that and I can't believe that Urban Outfitters hires people with such bad attitudes. I will gladly spend my money elsewhere.
FOUR employees (including a manager) ignore customers and laugh about it? – Long term customer of U.O., Anthropologie, and Free people who has spent MEGA bucks with this chain. Started shopping at U.O. when I lived in NYC and there was only 1 store on 6th ave.
But the store on Ponce...
1st female employee in the dressing room I ask a question, she offers to find the answer, never returns.
In the dressing room, cold, I try on a bra that doesn't fit. No noise at all in the empty area for a long span so I finally call out, guy answers. I ask for the "bra with the birds on it". Bras are RIGHT BY the fitting room. There are less than a dozen types, only ONE of which has BIRDS on it. The guy mumbles about how he doesn't know which. I open the door and hold it out - he's ALREADY GONE!!!
Ok, maybe he's finding someone to look... Maybe he'll be back in a few... Never mind I'm stripped from the waist up, cold, waiting to try on a bra...
TEN MINUTES later I reach into my purse, get out my cell, and actually CALL THE STORE. I say to the young girl who answers that I'm in the dressing room and ignored by TWO EMPLOYEES already and to send a manager. She says of course, right away. NO ONE EVER COMES!!!
I finally snap, start yelling my head off from inside the room, and abracadabra, a male employee magically appears! He manages to find the bird bra by description alone within seconds - magic! At this point, I am too fed up to buy anything and storm out toward the front counter. The manager who I requested over the phone who never bothered to come, where is she, you ask? Swamped with customers? No, calmly folding some things and waiting on NO ONE. When I asked her HOW not one but FOUR people consciously chose to ignore me during my visit, she gave me some fake excuse with a snide "too cool" grin.
U.O. - your version of "cool" is canned. I'll still be shopping - just elsewhere - when the tattoos and piercings have aged to look dated but humiliatingly permanent.
Centered between L5P and Va-Hi, this trendy chain models the latest fashions and bold home decor in a vivacious atmosphere. – In Short
Hip youngsters flock to this cool-by-volume chain, smack-dab in the middle of the age-appropriate Poncey-Highlands. Flanked by the overly dark Righteous Room and indie Plaza Theatre, Urban fits right in--offering a shopping destination for those afraid of the authentic threads in Little Five Points, or for those who simply can't afford the neighboring Bill Hallman stores. While trendy apparel is the main draw, the urban emporium also sells kitschy, retro and downright odd knickknacks and accessories for the living room, bedroom and kitchen, as well. Each section is packed with creative arrangements to peruse while listening to a soundtrack of the staff's favorite tunes.
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